The IR Coordinator is responsible for managing our phones and other administrative tasks associated with assisting our patients and other visitors.

What You’ll Be Doing

• Serve as the first point of contact for patients at our practice. Greet patients warmly & provide courteous service both in office and over the phone
• Use sound judgment in handling calls, especially when dealing with highly sensitive medical information. Complies with HIPPA policies and standards with regards to patient confidentiality.
• Use the EMR system to match physician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• Coordinate surgical schedule with the hospital
• Confirm, cancel, reschedule and update patient appointments at request of the patient or the provider.
• Work with the insurance company to obtain pre authorization for medical procedure and communicate with the customer regarding the amount that they are responsible for.
• Collect any amount due by the patient prior to the procedure
• Prepare patient charts for the day's procedures in advance. To consist of arm band and all forms required for pre, intra and post-op.
• Check the patient in for their procedure when they arrive at the office. Go over the paperwork and obtain a copy of the insurance card. Schedule their follow-up appointment. Notify the medical assistant that they are ready to be called back.
• Ensure that all procedural paperwork for the day has been scanned into the patient's medical record and properly filed.
• Address patient concerns efficiently and effectively. Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Communicates as needed with physicians and other staff about any patient concerns. Consults with the office manager about any system or administrative issues.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

What We Expect from You

• High School Graduate or GED equivalent
• Organizational skills training preferred
• Computer courses preferred
• Organizational Skills Training preferred
• 2 years previous experience in medical office setting preferred
• 2-3 years’ experience working in a business office
• Previous experience with multi-phone lines

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values.  Every associate living the core values makes our company an amazing place to work.  Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

Salary Range: Please note that the hourly range for this position will vary based on experience level, education and geographical location.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.