Position Overview

We are currently seeking a detail-oriented and highly organized Investor Services Associate to join our team. Reporting to the Manager of Investor Services, this individual will play a key role in supporting investor transaction processing, reporting, and coordinating workflows with the fund’s administrator. The ideal candidate is a collaborative, proactive team player who thrives in a data-driven environment anda brings a strong understanding of best practices in investor servicing and reporting. This role offers the opportunity to join a high-performing team at the intersection of finance and life sciences, with significant exposure to investor relations and operational functions.

Key Responsibilities

• Assist with new client onboarding, coordinating with the fund administrator to ensure a smooth and accurate process.

• Coordinate investor documentation and reporting requirements, and maintain current contact information and distribution lists internally and with the fund administrator.

• Manage investor due diligence requests, collaborating with internal stakeholders to gather and deliver accurate, complete, and current information.

• Coordinate with the fund administrator to process subscriptions and redemptions, support AML/KYC compliance, and resolve investor-related transaction issues, ensuring documentation and transaction details are accurate and up to date.

• Coordinate with outside legal counsel and internal Legal and Accounting teams to execute and document investor transfer requests.

• Manage FATCA and CRS-related reporting obligations in coordination with tax authorities.

• Maintain internal reporting of all capital activity, including new issue status and PIO percentages, reconciling data with administrator records and resolving discrepancies before sign-off.

• Oversee the incoming cash process to ensure timely review and fund clearance.

• Monitor the shared Investor Relations inbox and take ownership of incoming requests, acknowledging inquiries the same business day and coordinating complete, timely responses with Investor Relations, Legal, and Finance. Provide coverage for time-sensitive items during critical periods, including outside standard business hours.

• Research investor and internal requests using available resources, ensuring all questions and relevant details are addressed and bringing proposed solutions when escalation is needed.

• Verify quantitative reporting, including investor counts, subscription totals, and share and NAV calculations, against authoritative source files before distribution.

• Develop and maintain process documentation and standard workflows for recurring investor requests.

• Support the development and maintenance of marketing and due diligence materials, staying current on fund communications to ensure investor responses and materials reflect the latest information.

• Contribute to client service administration projects as they arise.

Qualifications

• Bachelor’s degree with strong academic performance.

• 3–5 years of relevant experience in investor services and reporting, preferably within a hedge fund or fund administrator.

• Advanced proficiency in Microsoft Office, including Excel, Word, and PowerPoint; familiarity with Adobe Acrobat preferred.

• Strong written and verbal communication skills, with the ability to collaborate effectively with internal and external stakeholders.

• Exceptional attention to detail and a methodical approach to ensuring accuracy and completeness.

• Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment.

• Strong process management skills, including the ability to document workflows and take ownership of recurring responsibilities.

• Proactive, self-directed approach to problem-solving, with the ability to research independently and exercise sound judgment when escalating questions.

• Experience with customer relationship management (CRM) systems is a plus.

• Must be based in the greater Boston area.

• Ability to work a hybrid schedule with four days on-site in our Boston office.

• Must be authorized to work in the United States without sponsorship.