Work Schedule

Environmental Conditions

Job Description

This is a fully onsite role based at our Global Central Laboratory in Covington, KY. We welcome applicants from all locations within the US. Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.  

• Must be legally authorized to work in the United States without sponsorship. 
• Must be able to pass a comprehensive background check, which includes a drug screening.

1st Shift: Tuesday - Saturday 8:00am - 4:30pm ET

The Investigator Site Services Assistant ensures that site address database is completed accurately and meets assigned timelines. Acts as the main point of contact supporting the Site Services Assistance and Logistics Coordinators.

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

What You'll Do:
• Act as a point of contact for more junior team members, ensuring that questions are responded to in an accurate and timely manner.
• Provide clerical support for the team including faxing, filing and storage of documents and resending of requested reports received by fax or e-mail.
• Ensure supply calls are answered, order requests are placed and tracking of shipments is properly handled.
• Monitor, track and ensure resolution of all complaints, issues and concerns. Escalate to management to ensure satisfaction of internal and external customers.
• Provide training to current staff members when new processes are implemented and provide training to new staff members.

Education and Experience Requirements:
• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Technical positions may require a certificate
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years)
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities:
• Favorable data entry skills with intermediate level of computer skills
• Solid verbal communications and customer service skills in the English language
• Professional client and phone service skills
• Good knowledge of Good Clinical Practices and laboratory principals particular pre-analytical, analytic and post-analytic influences on specimens and results
• Solid analytical, interpersonal and time management skills
• Critical thinking and problem-solving skills to support quality decision making
• Ability to provide basic training

Working Environment:
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Work is performed in a clinical environment.
• Exposure to biological fluids with potential exposure to infectious organisms.

Why join us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience—and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthroughs.