Job Title

Job Description

Assignment type: Internship

Start date: February 2027

Assignment duration: 6 months

Location: Veghel

Education level: Bachelor / Master

Desired study: Business Administration, Data science, Human Resource Management

Language: Dutch / English

Description of assignment

Are you excited to explore how Artificial Intelligence can transform HR operations in a global enterprise? The Global HR Service Desk is the primary contact point for HR questions from employees and managers across Vanderlande. Currently, a significant portion of daily operations consists of recurring inquiries, manual data searches, ticket classification, and repetitive administrative tasks. This limits the time available for complex case management, service enhancement, and personalized employee support.

In this internship, you will investigate how AI can streamline and optimize first-line HR support while ensuring privacy, security, and a seamless employee experience. You will analyse service workload and ticket data, identify high-value AI use cases, and evaluate solutions such as automated knowledge retrieval, ticket routing, response assistance, or task automation. By creating practical recommendations and testing a proof of concept, you will directly influence how our global HR service desk operates in the future.

Department description

You will join the Global HR Service Desk team, operating in a dynamic, international service environment. Our team provides accessible, consistent support, resolves standard queries, and routes specialized cases to expert HR teams. We collaborate closely with HR Operations, HR Technology, Centers of Expertise, HR Business Partners, and local HR teams worldwide.

As an intern, you will work alongside international service desk colleagues and key stakeholders. Your day-to-day work will combine data analysis, stakeholder interviews, process mapping, and experimentation, allowing you to turn innovative technology concepts into scalable operational improvements.

Tasks/responsibilities

• Map current service desk activities, recurring ticket patterns, manual steps, and operational bottlenecks.
• Analyse ticket and process data to identify actionable optimization opportunities.
• Conduct interviews with service desk colleagues and key HR stakeholders to capture functional needs.
• Identify and prioritize AI use cases based on feasibility, value, risk, and user experience impact.
• Explore solutions such as smart search, response drafting, ticket classification, and process automation.
• Develop and test a practical proof of concept or process prototype.
• Present research findings, an implementation roadmap, and recommendations to the HR Service Desk Management Team.

 Your profile

• Enthusiastic about AI, digital transformation, process optimization, and smart service delivery
• Strong analytical skills with the ability to turn data into practical recommendations
• Proactive, structured, and comfortable interviewing international stakeholders
• Able to explain technical AI concepts in clear, user-friendly language
• *Mandatory enrolment to a Dutch Education System & resident of The Netherlands

What we offer

• A monthly internship allowance (based on a 40-hour work week):
  Bachelor: €500 per month
  Master: €550 per month
• Full commuting allowance, including public transport, depending on whether you have access to free public transport or not
• On-site health center with gym
• Active employee communities and initiatives
• Excellent company restaurant and barista coffee bar

Contact

Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: [email protected].