Job Description

Internship – Hotel Outreach & Market Contracting (Indonesia Market)

Position Overview

We are seeking a proactive, enthusiastic, and detail-oriented Hotel Outreach & Market Contracting Intern to join our Market Management team, supporting the Indonesia market.

In this role, you will gain hands-on experience in hotel partner engagement, market research, lead qualification, and contracting coordination. You will support the team in reaching out to hotels across Indonesia, identifying key contacts, maintaining an accurate outreach pipeline, and coordinating follow-up meetings for our Market Managers.

Key Responsibilities

• Hotel Outreach & Engagement: Assist with outbound calls, emails, and messaging to hotels across Indonesia to introduce our platform and establish initial contact with hotel representatives.
• Lead Research & Qualification: Research and verify key hotel contacts, including Directors of Sales, Revenue Managers, and General Managers, and gather basic information on hotel operations, channel manager usage, and connectivity preferences.
• Pipeline & Data Management: Maintain and update hotel contact details, outreach progress, conversation notes, and follow-up statuses in the master tracking spreadsheet.
• Meeting Coordination: Assist in scheduling follow-up contracting meetings between qualified hotel contacts and Market Managers.
• Contracting Support: Follow up with hotel partners on the submission of completed contracts, rate sheets, and other required documentation.
• Market Research & Administrative Support: Support the team with hotel market mapping, contact database enrichment, progress tracking, and other ad hoc tasks related to market expansion.
  

Candidate Requirements & Qualifications

• Education: Currently pursuing a Diploma or Bachelor's degree, preferably in Hospitality Management, Tourism, Business Administration, Marketing, Communications, or a related field.
• Language Skills: Fluent in Bahasa Indonesia is essential for daily communication with hotel partners. Professional working proficiency in English is required for internal communication and reporting.
• Communication Skills: Confident and professional in communicating through phone calls, emails, and messaging platforms.
• Attention to Detail: Able to maintain accurate records, organize information, and follow up on outstanding tasks diligently.
• Technical Skills: Basic proficiency in Google Workspace, particularly Google Sheets and Google Docs, and Microsoft Excel.
• Attitude & Work Ethic: Self-motivated, organized, eager to learn, and comfortable working towards outreach targets in a fast-paced environment.
  

Learning Opportunities

• Gain practical exposure to hotel partner acquisition and market expansion.
• Develop communication, negotiation-support, and stakeholder management skills.
• Learn about online travel agency (OTA) operations, hotel distribution channels, and market contracting processes.
• Build hands-on experience in lead management, data analysis, and commercial operations.