Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Shift:

Address:

City:

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Postal Code:

Job Description:

Posting End Date: November 13, 2026

Responsible for maintaining clinical and business systems to support patient care delivery. This position analyzes business problems and recommends solutions that align with organizational goals. This role collaborates with clinicians and end users to design, build, test, train, implement, evaluate, and maintain associated systems. In addition, this position coordinates with physicians and end users to document workflows, perform gap analysis, and develop future workflows during new implementations. Additionally, this role requires effective communication with hospital leadership, clinicians, physicians, and ancillary department staff. Responsibilities for this role include system maintenance, problem analysis, solution recommendation, workflow documentation, and effective communication.

• Demonstrates proficiency or advanced functional knowledge of applicable Epic, third-party solutions and the Microsoft suite of products.
• Develops and maintains collaborative relationships with all stakeholders, capturing business and technical requirements.
• Assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to new solutions or functionality.
• Other duties as assigned.
• Follows departmental standards for software configuration control, quality assurance, and version releases, providing documentation and training on system upgrades and new releases.
• Troubleshoots issues or system deficiencies, initiates escalation procedures, and provides recommendations for resolution.
• Participates in multiple cross-functional projects, utilizing project planning and coordination methodologies, tools, and lean methodologies.
• Provides guidance and acts as a resource for other analysts, project managers, and consultants.
• Actively participates in project, team, departmental, and other meetings, reporting status updates, accomplishments, tasks, and barriers to the manager.
• Develops test scripts and materials for end-to-end workflow testing, performs unit, system, and integration testing, and documents outcomes.
• Designs, builds, and configures within assigned system modules and supporting third-party applications, developing and maintaining system process documentation.
• Remains current on industry trends and vendor/application/system updates, ensuring software modifications/upgrades work according to system specifications.
• Provides on-call support in a 24/7 production systems environment, acting as the primary support contact for the application's end-users.

Knowledge, Skills, and Abilities:

• Epic Certification or ability to complete certification within 3 months of completing classes [Required]
• Advanced knowledge of Microsoft suite of products [Required]
• EMR application/implementation experience [Required]
• Demonstrated creative problem-solving approach and strong analytical skills [Required]
• Must have strong written and verbal communication skills [Required]
• Work with minimal guidance [Required]
• Rapid learner [Required]
• Ability to manage multiple tasks and projects within deadline constraints [Required]
• Intermediate knowledge of HL7 and API concepts and operating within an integrated healthcare applications environment [Required]
• Knowledge of clinical/business/technical workflow [Required]

Education:

• Associate [Required]
• Bachelor's [Preferred]

Field of Study:

• Business, Information Science, or a healthcare related field

Work Experience:

• 1+ in communicating complex technical concepts to a non-technical audience and developing training materials and documenting workflow design [Required]
• 3+ in clinical, business or technical work [Preferred]

Additional Information:

• Must meet one of either preferred Education or Work Experience is Required
• Maintenance of current licensure or certification related to area of specialty (OT, OT, SLP, RN, RPH, RT, AART, AHIMA, HFMA, NAHAM, etc.) [Required]​

Licenses and Certifications:

• EPIC Credential (EPIC CRED) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.