About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

Job Responsibilities: 

(Include but not limited to:)

• Assist with order entry queries whilst supporting sales to ensure accurate placement of orders in AX by sales
• Oversee the Problem Log ensuring all issues are resolved in a timely fashion whilst escalating concerns to appropriate leadership
• Regularly communicate status of work to manager via 1 on 1s, OneNote updates, team meetings, etc.
• Submit, manage, and review inventory for all Europe Integration Centre Projects
• Create variants and linking variants so orders are properly entered in AX
• Process AX orders and complete modifications to AX orders for IDCS projects
• Rectify inventory discrepancies for Co-lo and SHI facilities
• Manage the transfer of inventory requests
• Coordinate with configuration centres to ensure expected inventory orders are clearly communicated
• Assist with basic Logistic queries and booking collections/shipments
• Manage and report on HLM returns, redeployments and disposals
• Manage and process RMA requests, working closely with sales and EMEA Distribution

Behaviours and Competencies

• Organisation: Maintains an organised workspace and follows established processes and systems.
• Time Management: Understands the importance of effective time management and prioritises tasks to meet deadlines.
• Collaboration: Works collaboratively and contributes to team tasks and shared responsibilities.
• Communication: Communicates clearly and professionally with colleagues and stakeholders, sharing information effectively and responding in a timely manner.
• Problem-Solving: Demonstrates a proactive approach to identifying and resolving issues.
• Attention to Detail: Follows instructions carefully and completes tasks accurately.
• Adaptability: Responds positively to feedback and adjusts effectively to changing tasks or priorities.
• Follow-Through: Completes assigned tasks and responsibilities within agreed timeframes.

 Required Skills:

• Ability to take initiative
• Ability to work efficiently and effectively to meet deadlines
• Proficient in Microsoft Office Word and Outlook
• Ability to prioritise multiple workflows.

Other Requirements:

• GSCE / A Level education or relevant work experience required
• Experience in a customer-facing, customer support, or similar role preferred
• Familiarity with project management concepts
• Familiarity with basic IT hardware and solution
• Travel may be expected up to 30% based on business needs

The estimated annual pay range for this position is £37,000 - £42,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status