- High school diploma or general education degree (GED)
- One to three years related experience and/or training; or equivalent combination of education and experience.
- Ability to communicate with a wide variety of individuals and families of varying life styles, ages, cultural and ethnic backgrounds.
- Ability to communicate and build relationships with peers and external referral sources.
- Ability to read and comprehend instructions, correspondence/memos with excellent documentation and communication skills
- Ability to be proactive in problem solving, critical thinking, and conflict resolution.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Computer with experience in Microsoft Office and Windows, Copier, Fax Machine, Telephone.
- Must have a valid driver’s license.
- Critical Thinking: Must be able to understand and evaluate patient needs
- Attention to Detail: Intake specialists review patient medical history to assure complete referral information and must be knowledgeable of all payer sources
- Communication Skills: Must be able to effectively communicate with patients, family and referral sources
- Organization: Intake Specialists receive multiple referrals on a daily basis
- Team Player
- Computer skills, ability to learn agency computer software
- ICD-10 coding experience preferred
- Experience in scheduling within home health care or alternate health care setting.
- Receives and coordinates all referrals from various sources and follows up with appropriate facilities or patients for any needed documentation.
- Completes insurance and physician verification per regulations
- Works with all payer sources for visit authorizations
- Accurately inputs patient information into computer system
- Works with Patient Care Coordinator to facilitate the start of patient care contacts patient/family to advise of referral to agency
- Contacts PCP to advise of referral
- Initiates Face to Face documentation and follows-up on outstanding f2f forms
- Maintains excel referral spreadsheet, monthly episode count and monthly metrics report Assists with initial chart audits
- Maintains orders management system, orders are sent to Patient Care Coordinator for review and attached to the patients chart
- Maintains positive internal and external customer service relationships
- Ability to demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed
- Maintains patient confidentiality  
- Adheres to agency policies and demonstrates dependability
- Demonstrates initiative, strives to continually improve processes and relationships Participates in off-hours on call phone rotation
- Initiates care team responsible for patient care.
- Schedules patients’ start of care visit and assists clinical staff with on-going patient scheduling.
- Assuring appropriate supervisory visits and re-assessment visits are scheduled
- Other duties as assigned