Join an operations team supporting a leading banking organization, where you will manage insurance and banking-related customer requests, review documentation, and communicate with customers in French. The role combines operational processing, case analysis, and customer support while ensuring compliance with established procedures and SLAs.

Job location: Bucharest | Hybrid | Full-time | Monday–Friday, 09:00–18:00

Your mission:

• Manage and resolve customer requests received through the ticketing system.

• Review and validate customer documentation, ensuring accuracy and compliance with established requirements.

• Communicate with customers via email in French to request additional information or provide updates.

• Process insurance and banking-related cases while adhering to agreed SLAs and internal procedures.

• Escalate complex cases when necessary and adapt to process changes and new workflows.

Required Qualifications:

• French - B2 level | English - B2 level

• Bachelor's Degree

• Minimum 6 months of professional experience

• Ability to follow and consistently apply detailed procedures

• Attention to detail and accuracy when handling documentation and customer information

• Analytical and problem-solving skills

• Ability to manage multiple request types and priorities simultaneously

• Good written communication skills and customer-oriented mindset

Preferred Qualifications:

• Experience in insurance, banking operations, customer service, or back-office processing environments

• Experience working with ticketing systems and SLA-driven processes

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.

• 23 vacation days, with additional days awarded through our loyalty program.

• Additional private pension plan starting from the second month of employment.

• Access to extensive learning, training, and career development opportunities.

• Well-being support, including psychological counseling and premium wellness apps.

• Life insurance coverage for you and your loved ones.

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: Employee Benefits at Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.