Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Instructional Designer I (Mid-Level) - Bank.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position must be based in our San Antonio, TX office.  Relocation assistance is not available for this position.

What you'll do:

As an Instructional Designer I (Mid-Level) - Bank you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). You will perform analyses, design and develop learning curriculum to improve performance of USAA employees. You will assess the learning outcomes that need to be developed, understand the performance expectations and gaps, and assist in deriving the appropriate learning solution.

• Designs, develops and maintains interactive facilitator-led, virtual and online content that meets the learning needs of the business.
• Organizes course content to produce curriculum that meets learning needs of the business.
• Develops and manages timelines and milestones.
• Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.
• Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.
• Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
• Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
• Applies understanding of the business, its products, and processes to reshape content for changing needs.
• Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.
• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies.
• Demonstrated organizational and project management skills with ability to apply concept solutions to every project.
• Strong communication skills with demonstrated ability to communicate with all levels of management and staff.
• Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360, Adobe Creative Cloud to include Captivate, Microsoft PowerPoint and Word, Zenarate, and QuestionMark) and other learning technologies.

What sets you apart:

• Strong graphic and learning experience design skills, including simulations and practical application that make complex concepts easy for adult and new-hire learners to understand.
• Deep expertise in learning theory and instructional design methodology, including Gagné’s Nine Events, Knowles’ Adult Learning Theory, Bloom’s Taxonomy, Mayer’s Multimedia Principles, Kirkpatrick’s Four Levels of Evaluation, and Action Mapping.
• Technical expert in instructional design tools, advanced development, troubleshooting, and building complex learning experiences.
• Proven ability to lead large, complex learning projects, coordinating peers, stakeholders, communications, timelines, and deliverables.
• Proven ability to evaluate learning effectiveness using data, connecting learning outcomes to employee performance and business results.

Portfolio: Please submit a portfolio or work samples showcasing your instructional design, eLearning development, and visual design capabilities.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation range: The salary range for this position is: $69,920-$125,850.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.