Job Description Summary

This role will work closely with KAMs, Sales Reps, Distributors, and Channel Partners and will be responsible for customer support inquiries, direct communication, and follow up on all customer resolutions for the Grid Solutions customers which includes Power Utilities, Industrial, and the Energy sector.

Job Description

Roles and Responsibilities

• Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in general
• Responsible for customer support inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories
• Be the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised
• Customer-facing communication to support the business winning strategies
• Creation, submission, follow-up, and close-out of quotations
• Order entry, pricing, lead time and contractual requirements verification to avoid any discrepancies
• Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly
• Provides training and facilitates learning for peers
• Workload management for backup staff

 

Required Qualifications

• Bachelor's Degree (or high school diploma or equivalent with a minimum of 3 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product), plus
• 3 years minimum experience with Power Transmission Product Line and Inside Sales

 

Desired Characteristics:

• Proficiency in second language in Spanish, Portuguese, French - other than English
• Excellent written and verbal communication skills
• Strong analytical, problem solving, and decision-making skills
• Ability to interpret and decipher specs and to comprehend specific customer requirements
• Excellent time management, organization, and prioritization skills
• Must have ability to handle and manage many concurrent customer orders and quotations
• Experience in the Electrical Power Products and Utilities industries
• Ability to effectively work within a diverse environment

 

Additional Information

 

 

For candidates applying to a U.S. based position, the pay range for this position is between $72,300.00 and $108,500.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

 

 

Bonus eligibility: discretionary annual bonus.

 

 

This posting is expected to remain open for at least seven days after it was posted on September 24, 2026.

 

 

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

 

 

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.