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Piramal Critical Care (PCC), a business unit of Piramal Pharma, is the fourth-largest producer of inhaled anesthetics and a global player in hospital generics. We are motivated by our vision of commitment to delivering critical care solutions for patients and healthcare providers across the globe while achieving sustainable and profitable growth for all the stakeholders.  

PCC maintains a wide presence across the US, Europe, and more than 100 countries across the globe. Its rich product portfolio includes Inhalation Anesthetics such as Sevoflurane, Isoflurane and Halothane as well as Intrathecal Baclofen therapy, for spasticity management.  

PCC has a strong manufacturing and process development experience with wholly-owned, state-of-the-art manufacturing facilities in the United States and India, inspected periodically by the US FDA and the UK MHRA and other regulators. The strategic locations of our facilities help us supply high-quality products around the world, timely at optimal costs. 

For more details, please visit https://www.piramalcriticalcare.com/global/ 

Job Title

Job Description

Essential Duties and Responsibilities

• Researches, prospects and delivers contracts by telephone and computer for all hospital and surgery center facilities in a defined territory that are using general anesthetic pharmaceuticals

• Develops and maintains for internal colleagues a pipeline of prospects including new off-contract, non-participating Group Purchasing Organization (GPO) and distributor referral customers  

• Captures all daily interactions with customers, internal colleagues and other relevant data into the Customer Relationship Management (CRM ) software application

• Contributes to the implementation of national and regional contracts at individual facilities (e.g. address concerns, vaporizer placement)

• Maintains relationships with contracted accounts including providing customer service and resolving problems

• Reports all sales and prospect pipeline data on a regular basis within the Company (e.g. weekly tick sheet)

• Collaborates closely with external colleagues (e.g. Strategic Account Managers) on accounts through the gathering and sharing of field information and developing plans of actions for prospects and current customers

• Facilitates customer promotional programs as required

• Develops and maintains a current understanding of the marketplace (i.e. market conditions, trends and competitors) and share with colleagues on a regular basis

• Conducts all activities safely

• Employees fulfilling a Strategic Account Recovery Specialist role will monitor existing customers and advise internal colleagues of customers who have stopped or are ordering insufficient product based on their vaporizer count

• Properly triage customer complaints within time requirements to Quality Assurance and Regulatory Departments

• Cross-trains to support vaporizer fulfilment and tracking

• Covers both human and veterinary aspects of Piramal’s business as well as future portfolio products

Key Competencies (knowledge, skills and abilities every person must possess to be successful)

• Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Excellent customer service skills and professional demeanor at all times to interface effectively with all internal and external customers

• Excellent verbal and written communication skills

• Creative and able to present various solutions

• Energetic, enthusiastic and motivational disposition

• Maintain confidentiality

• Coaching skills

Education/Experience

• Bachelor’s degree, preferably in business or medical sciences

• Sales experience, preferably telemarketing sales experience

• Knowledge and skills in selling techniques and customer relationship management especially within a telemarketing environment

• Clinical and industry knowledge of inhalation anesthetic pharmaceuticals preferred

• Information technology skills including utilizing software applications such as CRM, Powerpoint, Excel and Word

• Advanced negotiation and influencing skills