Job Description:

The Associate Inside Service Sales is an experienced professional, integral part of the Juniper APAC field sales team responsible to obtain and grow customer accounts for assigned Named accounts and targeted OEM vertical, region or geographic area accounts. Position involves a combination of data administration, quote preparation and sales responsibilities. They will use professional concepts and exercise judgment to develop renewal quotes for all expiring maintenance contracts and assist with new business as requested by Service Business Manager (SBM) they support.

This position relies on a detailed knowledge of all tools, systems, processes and policies related to maintenance quoting, entitlement and service delivery. Position will carry an overlay quota for the SBM/Field sales team the individual is assigned to.

Responsibilities:
 

• Partners with SBM and field sales in driving attainment of assigned team quota, primarily for maintenance renewals
• Uses detailed systems and process knowledge to develop proactive and reactive renewal quotes for all expiring contracts
• Responsible to make direct contact with customers, partners and distributors as needed to ensure timely receipt of renewal purchase orders
• Required to do regular cadence with PSS partners and distributors and push for timely renewals
• Assists with sales/SBM-led deals by providing quote and process support
• Provides all MIS reports for MS renewals to SBM
• Manages sales achievement forecast in Salseforce.com
• Interacts with various related teams to ensure positive customer experience; case resolution, database/entitlement management, problem resolution, general inquiries
• Attends regular status-update field sales team meetings to ensure service business information is received or disseminated on a timely basis
• Performs all database management and data analysis required to prepare accurate quotes and maintain data integrity

Required Skills/Experience
 

• Bachelor’s degree or equivalent work experience, with at least 2-4 years of service business experience for a network or technology company.
• 3+ years Sales or Customer Service experience providing service business support as part of a sales team for an IP Network company preferred.
• Strong attention to detail with demonstrated ability to organize and work on multiple projects
• Demonstrated financial, operational, analytical, and decision making skills
• Strong verbal and written communication skills.
• Strong data entry and Excel skills

Education:
Bachelor’s degree higher

Skills:
SAP, Salesforce.com, Microsoft Excel and Word preferred

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.