JOB TITLE: IT Infrastructure Engineer I (Airport)

JOB CLASS NUMBER: TEC132

PAY GRADE: G15

FLSA STATUS: Exempt

BUSINESS UNIT NAME: IT Infrastructure

REPORTS TO: Assistant Director of IT - Infrastructure

SUPERVISORY WORK: None

STARTING PAY: $70,000 per year

Note: This position is not a remote work role, and 100% on-site attendance is required by the City of Amarillo.

SUMMARY

This position helps architect, build, monitor, and manage all airport IT infrastructure. The successful candidate will demonstrate technical competency in delivering and supporting mission-critical infrastructure while ensuring high levels of availability, performance, and security. Qualified candidates will have a background in IT, systems engineering, and/or network engineering.

ESSENTIAL RESPONSIBILITIES

• Maintains, monitors, and supports the infrastructure environment and/or facilities.

• May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.

• Works with project teams to understand business needs. May work with engineers to understand technical requirements.

• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

• Monitors system-operating capacity in terms of disk space, storage, and CPU utilization, as applicable.

• Installs, configures and maintains approved system hardware and software components.

• Maintains structured cabling systems, telecom systems, WAN, LAN, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.

• Monitors hardware/software activities and resource utilization for capacity planning.

• Identifies problems and optimizes performance, as needed.

• Participates in testing efforts. Provides feedback on test results.

• Monitors ticketing queue and responds to service requests or incidents.

• Provides Level 1-2 production support. Troubleshoots problems by analyzing root causes and evaluating multiple options.

• Recommends procedures and controls for problem resolution, or creates temporary solutions until permanent solutions can be implemented.

• Adheres to policies, procedures, and standards.
• Documents new or modified functions, modules, and test activities/results according to specified guidelines.
• Coordinates installation and maintenance work with outside vendors, as needed.
• Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Requires an Associates Degree in Computer Science or related field or an equivalent combination of education and/or documented minimum of 1-2 years of work experience troubleshooting and repairing technology issues.

Solid work experience in the administration and performance tuning of Microsoft Active Directory, VMware administration, network infrastructure, experience with monitoring systems and tools, and a solid knowledge of the OSI network and TCP/IP layers.

Valid Texas Driver’s License required.

Employment is contingent upon successful completion of a TSA security threat assessment and all required airport badging and background checks, including a fingerprint-based criminal history records check, followed by a background check confirming CJIS system access eligibility. Eligibility for airport access credentials and CJIS system access must be maintained throughout employment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proven skills in performing basic management and troubleshooting of Microsoft Windows Server, VMware and VDI, storage systems, backup and recovery, load balancers, firewalls, and data networking components.
• Basic knowledge of current Windows Server, including local user/group management, security policy, task scheduler, event logs, performance monitoring, group policy, PowerShell remoting, file/share permissions.
• Basic knowledge of Active Directory, DNS, OU design and management, AD Site design, Group Policy, AD security, AD certificate services, LDAP, Kerberos, Global Catalog, WINS, DHCP, DFS, FRS, AD troubleshooting, AD recovery and AD related Federated setup.
• Data networking knowledge with bridging, switching, routing, routing protocols, OSI Model, TCP/IP, and Optical Transport.
• Written and verbal communication skills, good judgment, high ethical standards, and a strong work ethic are a must.
• Must be able to interact effectively with employees at all levels of the organization.

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is required to exert up to 50 pounds of force occasionally and/or in excess of 30 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, crouch, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk.  Also, requires the ability to make rational decisions and perform repetitive motions.

WORK ENVIRONMENT

The employee works in a fast-paced environment that requires being sensitive to change and responsive to changing goals, priorities, and meet time demands without compromising quality.  Selected candidate shall be available for on-call duties, as assigned.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.