Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Information Governance Advisor - Intermediate, you will provide governance, quality, integrity and timeliness of operational data for the Association. You will establish and enforce Association data policies, standards, practices and processes according to best practices. You will monitor the use of data to ensure careful control and effective use to achieve Association objectives, and participate in cross-functional teams in the development of information and data governance initiatives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Gathers information, analyzes data trends, and provides information and recommendation to peers and the business stakeholders across a single data domain and/or information governance standard.
• Participates in the development and implementation of business solutions as a team resource.
• Contributes to development of the mission, goals, critical success factors, principles, policies for data and information governance.
• Supports current assessment of information governance process and tools.
• Partners with internal groups and/or vendors to maintain complete and accurate meta data information using querying and other system tools to produce required reports.
• Analyzes and effectively resolves problems and issues.
• Resolves gaps in adherence to polices and standards and identifies appropriate issues and for escalation.
• Recognizes opportunities and provides recommendations to improve governance of information and data.
• Performs moderately complex work assignments and problem resolution within a single system, process, or channel.
• Acquires and applies maturing knowledge of Information Governance and data management to the business, channels, and their applications and processes for a single data domain.
• Collaborates with peers and leadership to execute information governance and data management practices and processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or related technical field; OR 4 years of relevant education and/or experience.

• 2 years of Data Governance, Information Management across Data Quality, Data Sharing, Metadata Management, Master and Reference Data, Stewardship, Access Management, or Data Risk disciplines; or Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field.
• Knowledge and application of Information Governance framework and policies.
• Experience solving data issues and analyzing solutions.
• Operational knowledge of risk management and mitigation frameworks.

What sets you apart:

• Working knowledge of data governance principles, control environments, and data management practices.
• Exposure to AI governance concepts, including generative AI, AI agents, intelligent automation, or emerging AI technologies.
• Experience using or supporting governance, metadata, or data quality tools such as Alation, Bigeye, or similar platforms.
• Experience working with structured and unstructured data to support governance, data quality, or business initiatives.
• Ability to track governance metrics, assist with process improvements, and support governance-related activities and reporting.
• Strong collaboration and communication skills, with the ability to work effectively across business and technology teams to support change initiatives.
• Experience supporting Audit, Regulatory, Risk, Compliance, or Second Line of Defense (SLOD) activities, including evidence gathering, issue tracking, and remediation efforts.
• Exposure to banking, insurance, or financial services organizations and an understanding of key business, risk, and compliance concepts
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $69,920 - $133,620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.