Job Description:

In House Mobile Phone Repair Technician
Location: Crewe, Cheshire (Onsite)

What This Role Is All About

Are you passionate about tech and confident working hands‑on with mobile phones, tablets, and electronic devices? Do you enjoy diagnosing issues and bringing faulty gadgets back to life? If so, our Mobile Repair Technician role is a great opportunity to put your experience to work in a fast‑paced repair environment.

In this role, you’ll take ownership of inspecting, diagnosing, and repairing customer devices that arrive at our repair centre. Using your technical expertise alongside approved tools, components, and procedures, you’ll carry out fault diagnosis, component‑level repairs, replacements, and thorough functional testing. Your attention to detail will ensure every device is returned in full working order and meets our quality standards.

You’ll be working with quick turnaround times, balancing speed with precision, and playing a key role in delivering a repair service customers can rely on. Ongoing support, training, and access to the latest repair processes will help you continue developing your skills while contributing your existing knowledge in a structured, professional repair environment.

Your Key Areas of Focus

• Replacing or repairing buttons, ports, batteries, screens, phone casing and other parts of different devices

• Diagnosing faults on devices using visual inspections, manual tests and diagnostic software

• Carrying out repairs with care and attention using magnetic screwdrivers, tweezers and other essential tools

• Maintaining a clean and tidy workspace and following all health and safety procedures

• Keeping up to date on the latest devices via our training platform

• Completing quality control checks using a visual inspection checklist and quality control software

• Respecting the value of information by following Likewize’s data protection / information security policies and procedures

What We’re Looking For

• A keen eye for detail and a desire to always learn

• The ability to multitask and work as a team player

• Good communication skills and a positive attitude

• Previous experience in mobile repair or a similar field

Get To Know Us

The world runs on connected devices.  At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

To learn more about who we are, visit our website at www.likewize.com.

Where We Work

Our UK Head office is located less than two miles from the centre of Crewe, making it an easy and convenient commute. Crewe train station is just a 20‑minute walk away, and for those who prefer to drive, there’s a large free on-site car park available.

Once you’re here, you’ll also find plenty of added perks. Paying for a gym membership? You can cancel it when you join us, as our Crewe office has a free on-site gym, open seven days a week.

The office itself is a fun and vibrant space, designed to encourage creativity and fresh ideas. It features spacious meeting rooms, fully equipped desks, and dedicated wellness rooms.

All of this makes our Crewe office a comfortable, accessible, and inspiring place to work.

Ensure Fairness & Embrace Differences

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodation during the application or interview process, please let us know — we’re here to help.