Aim of the position:
The Collection Specialist is responsible for managing the performance of the assigned customer account group and mitigating related financial risks. This includes ensuring that payments for customer invoices are received on time and in the correct amount, investigating discrepancies, and resolving any payment issues.

This role requires working afternoon shifts Mon-Fri from: 2:30 PM to 11:00 PM

Tasks:

• Initiating collection actions via phone and email
• Identifying potential risks affecting incoming payments
• Reviewing customer accounts to identify discrepancies, adjustments, or missed payments, and initiating issue resolution
• Tracking actions and updating customer records to document contact dates, issues, and resolutions, and scheduling follow-ups
• Monitoring credit release screens to ensure shipments are executed in a timely manner and accounts remain within assigned terms and credit limits
• Responding to payment-related customer claims
• Providing statements, invoice copies, and supporting documentation to customers
• Participating in projects
• Collaborating with Sales, Operations, Treasury, Accounts Payable, and Cash Application teams
• Performing any other activities that contribute to the reduction of outstanding customer balances, elimination of aged debt, improvement of customer satisfaction, and enhancement of processes
• Performing all other tasks assigned by the immediate supervisor

Requirements

• High school education
• Knowledge of the main finance procedures
• Fluent English
• 2–3 years of collection/AR experience, preferably in an SSC environment
• Strong customer service skills