Purpose

The Human Resources Operations Analyst will provide administrative services to support the APAC Human Resources Operations Team in managing the day-to-day payroll and benefits administration for APAC regions including but not limited to India, Malaysia, Hong Kong, Singapore and Australia.

Key Responsibilities:

• Support the Payroll Senior Analysts and Human Resources Operations APAC Lead with the day-to-day administration of payroll across APAC
• Being an initial point of contact for employees in relation to the administration of Human Resources systems and demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution
• Effectively communicate with our third-party payroll provider to make sure all required settings accurately in the respective Human Resources systems
• Maintaining latest employee data in Human Resources including but not limited to payroll system, absence management and time attendance systems, providing guidance to employees and managers as required
• Administration of a range of employee benefits including group medical, group life etc for all APAC regions
• Responsible for employee’s enquiry relating to payroll, benefits and absence, ensuring compliance with statutory notification and reporting requirements
• Provide customer service support to internal and external customers. Support communication tools to enhance understanding of the company's employee value proposition.
• Support auditing of benefit and payroll data within the APAC Human Resources Operations Team both to maintain data integrity
• Administer invoices by reconciling, tracking and obtaining authorisation within agreed timescales
• Handle any ad-hoc assignments as required

Required Skills/Experience:

• Undergraduate in any discipline who is passionate in making an impact to our employees by creating a differentiated employee experience
• Solid experience in day-to-day processing in managing India payroll is a must
• Benefit administration experience is preferred
• Strong technical aptitude including AI, Intermediate level of Microsoft Office, in particular Excel, Powerpoint and Word
• Organised, proactive and detail orientated
• Demonstration of good inter-personal capability
• High level of learning agility in a fast-paced environment

About The Cigna Group