Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

To be effective, an individual must be able to perform each job duty successfully. 

• Configure and maintain standard HR technology functionality to support business processes, ensuring accuracy, efficiency, and alignment with established requirements. 
• Partner with Product Management to clarify business needs, document requirements, and translate defined requirements into system configurations and enhancements. 
• Evaluate new or updated system capabilities, including AI-enabled features, by completing assigned research and testing and documenting potential value, risks, and readiness considerations. 
• Support system enhancements, workflows, integrations, and process automation through assigned configuration, testing, validation, documentation, and deployment activities. 
• Troubleshoot moderately complex system issues, perform root cause analysis, resolve issues within established scope, and escalate issues requiring advanced technical expertise. 
• Partner with Product Managers to identify and recommend opportunities to improve system usability, efficiency, and the team member experience. 
• Support and execute system updates, releases, and upgrades, including impact review, testing, validation, deployment, and post-production support. 
• Create and maintain system documentation, including business processes, configuration details, test scripts, and user procedures. 
• Support data integrity through audits, validation processes, discrepancy resolution, and ongoing monitoring of system performance. 
• Develop and maintain standard and moderately complex reports and dashboards, validate results, and help stakeholders interpret system data. 
• Provide functional guidance and escalation support to HRIS Administrators on standard system processes and issues. 
• Collaborate cross-functionally with HR, Technology, vendors, and other business teams to support integrated and reliable HR technology solutions. 
• Contribute to HR technology projects, system implementations, optimization efforts, cyclical processes, and continuous improvement priorities. 
• Other duties as assigned 

KNOWLEDGE, SKILLS, and ABILITIES 

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Experience 

• Minimum of 2 years of experience supporting HR technology systems or similar platforms. 
• Experience completing standard system configuration, testing, reporting, data validation, and issue resolution. 
• Experience supporting system enhancements, releases, implementations, or cyclical HR processes. Experience with enterprise HR systems such as Workday, learning platforms, ServiceNow, or similar technologies is preferred. 

Education 

Bachelor's degree in business, human resources, information systems, analytics, or a related field. OR 2 combined years of equivalent experience relevant to the functional area. 

Computer/Office Equipment Skills 

Working knowledge of HR system and technology concepts, including system configuration, data structures, business processes, and AI capabilities, along with intermediate to advanced skills in Microsoft Office Suite. 

Managerial Responsibility 

Has no supervisory/managerial responsibilities 

Other Skills and Abilities 

• Working knowledge of HR systems, data structures, and business processes. 
• Ability to analyze moderately complex problems, identify root causes, and implement solutions within established standards. 
• Ability to independently manage assigned work while seeking guidance for complex, ambiguous, or high-risk decisions. 
• Strong critical thinking and problem-solving skills with attention to detail and data accuracy. 
• Ability to collaborate across teams and build effective working relationships through clear, professional communication. 
• Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences. 
• Experience supporting projects, system enhancements, releases, or implementations with moderate complexity. 
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment. 
• Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion. 

PHYSICAL ABILITIES / WORKING CONDITIONS 

Physical Demands 

Ability to sit, talk and hear consistently 

Vision Requirements 

Close vision (clear vision at 20 inches or less) 

Distance vision (clear vision at 20 feet or more) 

Weight Lifted or Force Exerted 

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally 

Environmental 

There are no unusual environmental factors (such as a typical office) 

Noise Environment 

Moderate noise (business office with computers and printers, light traffic) 

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.