The opportunity

The HR Generalist will serve as a trusted HR partner to U.S. employees and managers while managing programs that shape the day-to-day employee experience. This role combines employee relations, benefits administration, leave and accommodation management, compliance, manager support, and HR process improvement.

You will evaluate HR matters, research federal and state requirements, and provide practical guidance that balances employee needs, consistency, compliance, and business priorities. You’ll take ownership of your work while partnering with HR leadership on complex or unfamiliar situations and continuing to build your expertise.

Reporting to the Director of HR, you will work closely with payroll, finance, legal counsel, benefits vendors, managers, and the broader People Operations team. You will remain hands-on while improving documentation, strengthening processes, and sharing knowledge with other HR team members.

Location: United States

What you'll do

• Serve as a primary HR partner to U.S. employees and managers, providing guidance on performance, attendance, conduct, policy interpretation, and employee concerns.
• Manage employee relations matters, including investigations, corrective actions, performance improvement plans, and termination support, partnering with HR leadership as needed.
• Administer U.S. health and welfare programs, including medical, dental, vision, life, disability, HSA, and related benefits.
• Research and resolve benefits issues involving eligibility, enrollment, deductions, coverage, qualifying life events, and required corrections.
• Coordinate with benefits brokers, carriers, third-party administrators, COBRA administrators, and other vendors to support accurate and timely service.
• Partner with payroll and finance to reconcile benefits deductions, invoices, contribution files, and discrepancies across systems.
• Support benefits renewals and manage key aspects of open enrollment, including plan implementation, employee communications, system review, and post-enrollment reconciliation.
• Manage day-to-day 401(k) administration, including eligibility, contributions, employee questions, vendor coordination, audit support, and corrections.
• Manage employee leave and workplace accommodation processes involving FMLA, ADA, parental leave, disability, workers’ compensation, and applicable state programs, seeking guidance on complex cases.
• Guide employees and managers through documentation, benefits, accommodation, and return-to-work requirements throughout the leave process.
• Maintain the U.S. HR and benefits compliance calendar and coordinate required filings, notices, audits, disclosures, and employee communications.
• Monitor developments in federal, state, and local employment requirements and work with HR leadership to update policies, systems, communications, and operating practices.
• Draft and maintain HR policies, procedures, manager resources, employee communications, and standard operating procedures.
• Review HR data, records, and recurring processes to identify compliance risks, resolve discrepancies, and improve accuracy and efficiency.
• Provide guidance and review work within assigned programs to support HR coordinators and other developing HR professionals.
• Partner with the Director of HR on workforce planning, organizational initiatives, compliance matters, and evolving People Operations priorities.

Who You Are

• 3+ years of human resources experience, including hands-on responsibility for benefits administration, employee relations, leave management, and HR operations.
• Direct experience administering U.S. health and welfare benefits, including eligibility, enrollment, deduction, coverage, and qualifying life event issues.
• Hands-on involvement in 401(k) or other retirement plan administration, including contributions, audits, vendor coordination, or corrections.
• Experience managing employee relations matters, including investigations, performance concerns, corrective actions, and termination support.
• Working knowledge of U.S. employment and benefits requirements, including ERISA, ACA, COBRA, HIPAA, FMLA, ADA, wage and hour requirements, and applicable federal and state laws.
• Practical experience administering employee leave and workplace accommodation processes involving FMLA, ADA, workers’ compensation, and state leave programs.
• Ability to research unfamiliar requirements, evaluate options, and recommend practical next steps.
• Experience partnering with payroll, finance, benefits brokers, carriers, or third-party administrators to resolve issues and maintain accurate records.
• Proficiency with HRIS and payroll platforms, including reviewing employee data, benefits deductions, contribution files, and process accuracy.
• Sound judgment when handling sensitive HR matters, maintaining documentation, and determining when to involve HR leadership or other partners.
• Clear written and verbal communication skills, with the ability to explain requirements and next steps to employees, managers, and external partners.
• Strong organization and follow-through when balancing multiple sensitive or deadline-driven matters in a remote environment.
• Experience supporting employees across multiple U.S. states or a remote-first workforce is preferred.
• Exposure to international HR teams or global People Operations initiatives is preferred.

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, when you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

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Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.