Job Title: HR Customer Experience Advisor (German or Dutch speaking)

Location: Budapest

Contract Term: Fixed term (until Dec 2027)

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. 

Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. 

Join us and play your part in making life’s moments mean a little more

About the Function

HR is at the heart of our global business, and we have departments across offices around the world, with HR service centers in Budapest, Nairobi, Manila and Bangalore. Collectively these teams provide the widest variety of expertise to the business: from strategic delivery and skills development to talent engagement and careers development, process and systems management to organizational efficiency and reward management. As one of our HR professionals, you’ll see there are open doors for you everywhere here. With opportunities to shape the career you want, through continuing learning and development, and the support of dedicated peers.

Human Resources is about growing talent, working as one team and creating the conditions for people to thrive. Every day, the team helps bring our purpose and behaviours to life across Diageo. 

From attracting talent to developing careers, this team plays a central role in building a culture where people feel supported, challenged and able to grow. They work closely with teams across the business, bringing insight, care and commercial understanding to everything they do. 

You’ll help create an environment where different perspectives are valued and where people can learn new skills and thrive, unlocking potential across a truly global organisation. 

About the role

This role will be responsible to support the Customer Experience job which includes – handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets which are flowing through Workday for other First Point Team members. Also to perform various tasks which is scoped as Customer Experience activities including all Back office work outside Global process which is Onboarding/Offboarding/Org Management at the time of this role creation.

You will be responsible for

• Responsible for Handling the customer experience center end to end activities
• Reviewing every single ticket which is received and triage the activities as per the Responsible Matrix for Bangalore, Budapest centers
• Ensure all service requests are reviewed which is in scope of customer experience centre which includes all WD tasks / managing employee queries outside Global Process delivery of Onboarding including Movers, Offboarding.
• All phone calls are accompanied with standard script of taking those calls (opening/closing) including % of calls answered, calls abandoned
• Agency occupancy will be measured in terms of number of calls, emails and chats answered and Average Handling time
• Ensure all allocated tasks of all HR processes and markets are fully handled end to end to ensure seamless experience

What you will bring

• Previous experience in handling HR Contact Centre or any Service Delivery center support
• Fluency in verbal and written English and Hungarian
• Strong German or Dutch language knowledge
• Previous experience using Microsoft Office applications to an advanced level, including Excel and Word, essential
• Previous experience using cloud-based HR, EIC or SAP HR applications and systems desirable. End User knowledge on Workday is desirable

Benefits

• Unique Family Leave opportunity
• We work without border - you will work with people from all over the world
• You will deal with world class brand portfolio
• Wide variety of thematic events, after work activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• We won the Fittest Workplace Award, of course we have a Gym
• Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Working with Us 

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one. 

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:  

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. 

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. 

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. 

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.