Utilize human resources knowledge base to answer employee inquiries/issues

Use procedures, policy manuals, knowledgeable tools and/or other reference materials to assist in resolving inquiries or issues

Recognize unusual events or consistent problem areas and works with management to resolve arising issues

Explain insurance coverage and other benefits to employees

Serve as liaison with carrier/vendor contacts to address research and/or resolve data issues

Suggest methods to update, simplify, and enhance processes, procedures and technologies

Escalate complex cases to appropriate resource if additional expertise and/or research required

Perform all work in accordance with established Human Resources Division standards

Job Specifications

Typically has the following skills or abilities:

Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills and abilities

Two to four years of experience effectively processing benefits, payroll and/or disability management inquiries

High level of interpersonal skills to handle sensitive and confidential situations and documentation

Ability to take ownership of the problem leading to a solution

Ability to multi-task in a high volume setting

Superior customer service orientation and verbal/written communication skills

Attention to detail in composing and proofing materials, establishing priorities and meeting service levels and deadlines

Ability to navigate through multiple computer applications including, but not limited to HRIS, intranet, online timekeeping and payroll data applications; and knowledge of various computer software applications

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.