Description -

Key Responsibilities

Customer Zero & Product Leadership

• Own the Customer Zero strategy for TIO products, positioning HP as a reference customer for Better Together, HP IQ, and enterprise business solutions.
• Represent HP’s internal business needs as a lead customer voice in product planning, prioritization, and release decisions.
• Partner with product management teams to influence roadmaps, feature validation, and quality readiness using real‑world enterprise usage.
• Drive value hypothesis definition, validation, and measurement for new product capabilities, including AI‑enabled experiences.

Software Product Management & Delivery

• Apply modern software product management practices across the full SDLC—from discovery and requirements definition through development, deployment, measurement, and iteration.
• Translate business objectives into clear product requirements, epics, and success metrics.
• Define and track KPIs, outcome metrics, and before/after snapshots tied to employee productivity, experience (DEX), and business impact.
• Leverage Agile, Lean, and hypothesis‑driven development methods (e.g., incremental delivery, A/B testing, experimentation).

AI & Intelligent Product Enablement

• Champion the deployment of practical AI‑powered capabilities within TIO products, including analytics, insights, automation, and decision support.
• Partner with AI, data, and platform teams to ensure model governance, data quality, risk controls, and explainability are embedded in product deployments.
• Use HP’s internal environment to surface AI performance insights that inform product differentiation and market messaging.

Enterprise Deployment & Operations

• Own end‑to‑end operational readiness for Customer Zero deployments, ensuring reliability, adoption, and measurable business value.
• Lead issue management, incident remediation, and product feedback loops in partnership with engineering and operations teams.
• Enable continuous improvement by capturing quantitative and qualitative insights from production usage.

Executive Governance & Go‑to‑Market Influence

• Establish and manage executive‑level governance forums to prioritize product deployments and investment decisions.
• Partner with marketing, sales, and product teams to shape go‑to‑market assets, including demos, customer stories, executive briefings, and thought leadership.
• Facilitate customer advisory sessions and internal showcase events that demonstrate HP’s real‑world product outcomes.

Required Experience & Education

• Bachelor’s degree or equivalent experience; advanced degree (MBA, MS) preferred.
• 10–12+ years of experience spanning software product management, enterprise IT, or digital platform delivery.
• Demonstrated experience with end‑to‑end SDLC, including Agile development, release management, and post‑launch optimization.
• Proven background in enterprise software, platforms, or digital workplace solutions.
• Experience operating as a customer advocate or customer zero within a product organization strongly preferred.

Key Skills & Competencies

• Software Product Management: roadmap development, backlog prioritization, KPI definition, value measurement.
• Agile & Lean Delivery: iteration, experimentation, hypothesis testing, cross‑functional execution.
• AI & Data Literacy: applied AI use cases, analytics, AI governance concepts, and data‑driven decision making.
• Enterprise Systems Thinking: understanding how platforms, data, security, and operations work together at scale.
• Executive Communication: ability to influence senior leaders with clear narratives grounded in data.
• Cross‑Functional Leadership: proven success leading initiatives across product, engineering, IT, marketing, and business teams.
• Foster a culture of shared ownership and accountability across functional and business unit boundaries.

What Success Looks Like

• TIO products are proven, trusted, and measurably valuable inside HP before market release.
• Product teams regularly leverage Customer Zero insights to improve quality, adoption, and differentiation.
• HP employees experience simpler, smarter, AI‑enabled digital work powered by Better Together, HP IQ, and business solutions.
• HP’s external customers see HP as a credible, operationally mature leader that truly runs its business on its own technology.

Pay & Benefits

The pay range for this role is $116,150 to $182,400 USD annually with additional

opportunities for pay in the form of bonus and/or equity (applies to United

States of America candidates only). Pay varies by work location, job-related

knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

• US benefits overview https://hpbenefits.ce.alight.com/

The compensation and benefits information is accurate as of the date of this

posting. The Company reserves the right to modify this information at any time,

with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"