Housekeeping Supervisor

About us

Empiria Group owns, manages, and operates a distinctive collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels™ by Marriott International, located in some of Greece’s most iconic destinations: Santorini, Paros, and the Peloponnese.

With more than 30 years of expertise and a team of over 400 associates, Empiria Group is driven by a shared purpose: to create space for joy through elevated hospitality experiences. Our culture is shaped by four core values — finding joy, always elevating, exuding passion, and leading with purpose — guiding everything we do.

At Empiria Group, hospitality is more than a profession. It is a craft, a mindset, and a journey of continuous growth.

Role Overview

The Housekeeping Supervisor ensures the highest standards of cleanliness and presentation across guest rooms, public areas, and back-of-house operations, including laundry. The role oversees staff scheduling, training, and performance, ensuring compliance with operational, brand, and ISO standards.

Key Accountabilities

• Inspect daily the condition and cleanliness of guest rooms and public areas, ensuring impeccable standards.
• Maintain all storage and supply areas in a clean, organized, and orderly manner.
• Oversee laundry operations and ensure efficient workflow.
• Plan and manage staff schedules to optimize operational efficiency.
• Actively participate in the training, coaching, and performance monitoring of all Housekeeping team members.
• Ensure strict adherence to brand standards, ISO procedures, and hotel policies to achieve the highest level of guest satisfaction.
• Collaborate closely with the Front Office team on room priorities, guest requests, and preferences.
• Work with the Maintenance team to ensure rooms and public areas are maintained in optimal condition.
• Participate actively in departmental and management meetings, providing input for operational improvements.
• Prepare and maintain all relevant periodic reports, including monthly inventory, and recommend improvements.

Requirements

• Minimum of 2 years’ experience in a supervisory or similar role within a 5-star hotel or luxury resort environment.
• Degree or diploma in Tourism, Hospitality Management, or a related field.
• Familiarity with PMS systems (e.g., Opera, Fidelio) and proficient in Microsoft Office applications.
• Excellent command of English; additional languages are considered a strong asset.

Candidate’s Profile

• Flexibility and adaptability to respond effectively to various operational demands.
• Passion for delivering exceptional guest experiences.
• Strong team coordination, leadership, and motivational skills.
• ·Creative, proactive, innovative, and resourceful approach to problem-solving.
• Excellent organizational skills with the ability to meet deadlines consistently.
• Pleasant, professional, and customer-oriented personality.

Benefits

At Empiria Group, our hotels are more than workplaces — they are environments where people grow, evolve, and find purpose.

• Staff accommodation with Wi-Fi and air conditioning.
• Half-board meal plan (Breakfast & Lunch).
• Continuous training and development opportunities.
• Career growth opportunities within Empiria Group and across Marriott International properties worldwide.

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation. All applications are considered strictly confidential. After careful consideration of all the resumes received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​

You provide the Talent!

We provide the Space for Opportunity and Growth!