As the Hotel Operations Manager at Hind Management, you will play a pivotal role in ensuring the smooth day-to-day operations of our hotels. You will provide hands-on operational leadership and oversight across key departments, including Front Office, Housekeeping, Food & Beverage and Guest Services, with a strong focus on enhancing guest satisfaction, maintaining high service standards and driving operational efficiency. Food & Beverage will be a key area of focus, working collaboratively with the Restaurant Manager and Executive Chef to strengthen operational performance, identify and maximise revenue opportunities, and drive commercial growth while delivering an exceptional guest experience. Previous experience in Food & Beverage operations would be an advantage

Your leadership and operational expertise will be essential as you work closely with department heads to develop and implement strategies that improve overall hotel performance. You should have a keen eye for detail, excellent problem-solving skills, and a passion for hospitality that inspires your team to deliver exceptional service.

Key Responsibilities:

• Manage the daily operations of the hotel, ensuring all departments run smoothly and efficiently
• Work collaboratively with the Restaurant Manager and Executive Chef to drive F&B operational excellence, maximise revenue opportunities and enhance the guest experience.
• Collaborate with department heads to implement best practices and achieve operational goals
• Monitor guest satisfaction and implement improvements to enhance the guest experience
• Conduct regular inspections of hotel facilities and services to maintain high standards of quality
• Assist in the development and management of budgets, ensuring financial goals are met
• Lead, motivate, and train staff to ensure optimum performance and service delivery
• Resolve guest complaints and issues in a timely and satisfactory manner
• Ensure compliance with health, safety, and legal regulations
• Stay updated on industry trends and local market conditions to identify new business opportunities

Requirements

• A minimum of 3 years of experience in hotel operations management across front office, food and beverage and housekeeping
• Strong knowledge of hotel management principles and practices
• Experience or willingness to learn F&B operations
• Passion for revenue generation and ideas specifically around promotions and upselling
• Excellent leadership and team management skills
• Proven ability to deliver exceptional customer service
• Demonstrated financial acumen and budget management experience
• Ability to analyze operational performance and identify areas for improvement
• Strong communication and interpersonal skills
• Proficiency in MS Office; familiarity with hotel management software (PMS) is a plus
• Flexibility to work in a fast-paced environment and handle multiple tasks
• A degree in Hospitality Management or a related field is preferred

Benefits

He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Life insurance cover after successful probation period

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility.  Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. 

At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued