POSITION SUMMARY:

The Home Infusion Clinical Liaison drives patient recruitment, referral growth, and provider engagement for the Home Infusion service across the Boston Medical Center Health System while executing patient advocacy functions throughout the continuum of care. Operating under administrative direction as a non-management professional, this role serves as the central intermediary among referral sources, interdisciplinary clinical care teams, patients, and caregivers to accelerate awareness, utilization, and community access to specialized home infusion therapies. By executing programmatic outreach, structured clinical education, and transition-of-care coordination, the position expands systemic referral pipelines, accelerates onboarding timelines, optimizes community health outcomes, and advances organizational initiatives focused on delivering equitable, patient-centered care.

Position: Home Infusion Clinical Liaison

Department: Retail Pharmacy - Home Infusion

Schedule: Full Time, Hybrid Schedule

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Drives referral development and business growth by establishing, maintaining, and expanding professional relationships with physicians, advanced practice providers, nursing leaders, case managers, discharge planners, home health agencies, affiliated provider networks, hospitals, and community partners to increase clinical utilization of Home Infusion services system-wide. (35% of time)

• Coordinates referral intake and patient onboarding operations by reviewing, prioritizing, qualifying, and converting submitted patient referrals into active home therapy starts while collaborating with Pharmacy, Nursing, Revenue Cycle, and Drug Access teams to facilitate streamlined discharge planning and timely clinical entry. (25% of time)

• Facilitates care transitions and referral source communications by acting as the primary point of contact among providers, patients, families, and interdisciplinary team members to supply continuous status updates regarding therapy initiation and systemic access barriers. (15% of time)

• Supports patient and caregiver engagement initiatives by educating individuals on available treatment modalities, service expectations, home administration procedures, personal financial responsibilities, and therapy-related safety rules to encourage regulatory compliance and service retention. (10% of time)

• Maintains operational documentation, data reporting, and performance improvement registries by utilizing electronic medical records, specialized tracking software, and organizational reporting tools to evaluate referral pipelines, conversion rates, and access barriers for programmatic refinement. (10% of time)

• Delivers formalized clinical and programmatic instruction by conducting presentations, in-services, consultations, and structured training sessions for healthcare providers, regional referral sources, patients, and families concerning home infusion offerings, specialty pharmacy criteria, and insurance qualification frameworks. (5% of time)

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Nursing, Healthcare Administration, Business, Marketing, Life Sciences, or a related healthcare field, combined with 3–5 years of experience in home infusion, specialty pharmacy, healthcare business development, care coordination, or clinical liaison roles, is required, or an equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

• Experience utilizing the Epic electronic medical record (EMR) platform is preferred.

• Demonstrated experience in patient recruitment, provider relationship management, or healthcare referral development is preferred

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

• Registered Nurse (RN) license.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Knowledge of home infusion therapies, clinical referral requirements, and discharge planning workflows.

• Knowledge of commercial insurance authorization processes, payer-specific criteria, and healthcare reimbursement models.

• Skill in establishing and maintaining professional relationships with physicians, advanced practice providers, case managers, and hospital leaders.

• Skill in delivering clinical presentations, programmatic in-services, and educational training to healthcare professionals and consumer audiences.

• Ability to coordinate care across interdisciplinary teams, including Pharmacy, Nursing, Revenue Cycle, and Drug Access departments.

• Ability to manage multiple referral pipelines, track data metrics, and prioritize tasks independently in a hybrid work environment.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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