The Data Management Analyst is responsible for handling day-to-day policy administration and servicing transactions for Hong Kong individual insurance policies, including data processing, case logging, case review, and other policy servicing activities. The role focuses primarily on operational case processing, policy administration, and servicing activities rather than data analytics or business intelligence functions.
The position works closely with SMEs, QA colleagues, team members, and business partners to ensure accurate and timely case processing in accordance with established procedures and service standards. The role may also support reporting, process improvement initiatives, ad hoc assignments, and new team members with day-to-day operational matters as needed.

Position Responsibilities:

• Process assigned cases in accordance with established SOPs, relevant policies, and operational procedures.

• Meet the required quality, productivity, and turnaround time standards while ensuring data accuracy timely completion.
  Follow up on cases identified by SMEs or business partners and resolve operational issues in a timely manner.

• Identify unusual, complex, or high-risk cases and escalate them to the appropriate parties, follow up on resolution where required.

• Collaborate effectively with SMEs, QA colleagues, business partners, and team members to support high-quality service delivery and operational excellence.

• Support reporting, process improvement initiatives, and other operational or ad hoc assignments as required.

Required Qualifications:

• Ability to understand and follow established SOPs, policies, and operational procedures.

• Good English reading and writing skills, with the ability to understand policy documents, business materials and email communications.

• Proficiency in Microsoft Office applications, particularly Word and Excel.

• Strong attention to detail with a commitment to accuracy and quality.

• Good communication, teamwork, and stakeholder collaboration skills.

• Good risk awareness and the ability to identify and escalate potential issues appropriately.

• Ability to manage assigned tasks, meet required turnaround times, and perform effectively during business peak periods.

Preferred Qualifications:

• Good spoken English.

• Ability to understand spoken Cantonese.

• Previous experience in insurance operations, policy administration, financial services operations, or other operational processing roles.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.