As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Processes all new hearing aid orders and repair orders for multiple audiology locations.
• Runs electroacoustic and listening tests on all new hearing aids when received. Prepares product bags with hearing aid, earmold(s), and batteries for audiologist. Charges hearing aids and related accessories in preparation for fitting/dispensing.
• Troubleshoots and repairs hearing aids and/or earmolds on a daily basis, including providing in-office hearing aid repairs for the walk-in clinic. Remains familiar with hearing aid accessories and replacement parts for resale at the walk-in clinic. Determines appropriate accessories required for various hearing aid manufacturers.
• Opens/closes audiology testing area daily. Calibrates equipment. Provides infection control and sterilization of equipment for patient safety. Receives and processes ACCESS-VR authorizations for audiology services. Processes/tracks state aid applications. Manages stock of clinic supplies. Organizes/maintains supply of test forms in the booths and chart-up pick station. Provides administrative support and back-up as needed.
• Prepares paperwork and submits hearing aid pre-approval requests for patients with Medicaid. Handles warranty and insurance verification for hearing aids and cochlear implants.
• Supports and documents hearing aids loaned out through stock hearing aid loaner program. Manages/tracks stock, loaner, donated, and salvaged hearing aids.
• Manages all technical specifications documents from hearing aid manufacturers. Maintains pediatric and adult hearing aid information folders for patient distribution. Uses NOAH software to create new patient files for hearing aids being dispensed and enter audiograms.
• Provides technical support for Cochlear Implant Program. Maintains CI patient database. Processes repairs and new orders. Sends information/questionnaires to potential candidates. Orders accessories for patients. Corresponds with manufacturers. Provides support to ENT providers and surgical schedulers.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 2 years of experience in office, medical office, customer service or technical field that involves answering phones, appointment scheduling, patient registration or patient check-out required
• Associate's degree preferred
• Or equivalent combination of education and experience
• Experience with PCs, printers/copiers required
• Experience working with audiologists and/or hearing aid dispensers preferred
• Experience with Audiometers, tympanometers, Verifit, Noah-link, and Hi-Pro box preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.