Front Desk/Reception (Function 1)

• Manage flow of clients and visitors in the reception area. Process over the counter sales of medications.
• Process incoming and outgoing faxes.
• Record incoming payments according to PPMW policy and procedure guidelines.
• Maintain adequate inventory of supplies, forms and other items as necessary.
• Collect and input client registration information.
• Provide patients with forms and fact sheets essential to the level of services requested.
• Complete day-end procedures such as preparing deposit and balancing cash drawer according to PPMW policy.
• Maintain strict cash control.
• Assess client finances, which may include verifying insurance, health plan authorization, determining grant eligibility, or determining sliding-fee scale status.
• Ensure that patient visits are initiated, entered and closed in a timely manner.
• Collect fees per PPMW guidelines, and complete appropriate documentation.
• Provide general information and patient education.
• Document phone conversations in patient records as indicated. Facilitate appointment scheduling.
• Triage and refer calls appropriately.
• Assign electronic tasks for RN/clinician calls.
• Disburse contraceptive supplies with correct authorization and documentation.
• Ensure adequate inventory of supplies at dispensing station.
• Ensure that prescription labels are present and product inserts are given as indicated.
• Respond efficiently to requests to telephone/mail/electronic requests for refills.

Family Planning Clinical Assistant (Function 2)

• Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
• Interview client to attain appropriate information about health history, primary purpose of visit, and needs assessment.
• Work in conjunction with the clinician, RN, or physician.
• Complete chart and billing documentation accurately to include all labs performed, supplies given and patient care.
• Ensure and document that appropriate education/fact sheets are provided for any education provided by the HCA.
• Ensure that informed consent including review of risk, benefits, and alternatives is obtained and all appropriate forms are completed and signed prior to the provision of any special services/procedures.
• Set up, maintain, and clean exam rooms for all procedures (leep, colpo, larc, etc)
• Maintain adequate inventory of all supplies, promptly alert Center Manager of any supply requests.
• Audit exam rooms to ensure supplies are stored correctly and used or discarded prior to expiration.
• Perform venipuncture and finger stick blood collection.
• Perform basic on-site lab tests such as pregnancy testing, urinalysis, hemoglobin, and Rh typing.
• Perform rapid-result HIV testing and short-term counseling in compliance with local regulations and CDC procedures.
• Collect and appropriately prepare and package specimens for transport to off- site laboratories.
• Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
• Maintain lab according to OSHA and CLIA standards and guidelines.
• Perform routine autoclave maintenance including draining, cleaning, and spore testing.
• Ensure accuracy of lab logs, including findings and follow-up per protocol.
• Perform and record all laboratory controls.
• Participate in laboratory proficiency testing program and annual lab skills competency evaluation.
• Disburse contraceptive supplies with correct authorization and documentation.
• Ensure adequate inventory of supplies at dispensing station.
• Ensure that prescription labels are present and product inserts are given as indicated.
• Respond efficiently to requests to telephone/mail/electronic requests for refills.
• Provide appropriate referrals and information (prenatal care, adoption) to clients who do not desire abortion.
• Discuss client’s social support and offer additional supports (talk lines, websites, community resources) as indicated.
• Conduct intimate partner violence (IPV) and reproductive coercion screenings; address positive screenings or refer to RN/clinician/physician.
• Advise client of all abortion methods appropriate for gestational age.
• Educate client about desired abortion method, including review of risks and benefits.
• Ensure that informed consent is obtained, and all appropriate forms are completed and signed.
• Give and document the appropriate fact sheets for any education provided by the HCA.
• Offer information about contraception and safer sex to all clients.

Primary Care Clinical Assistant (Function 3)

• Physical Exams
• Incision & drainage
• Cryotherapy
• EKG
• Rapid Flu Test/Rapid Strep Test
• Fecal Occult Blood Test
• Vaccines/Vaccine Administration
• Maintain adequate inventory of all supplies; promptly alert Center Manager of any supply requests.
• Perform basic on-site lab tests such as urinalysis, hemoglobin, and glucose
• Collect and appropriately prepare and package specimens for transport to off- site laboratories.
• Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
• Maintain lab according to OSHA and CLIA standards and guidelines.
• Ensure accuracy of lab logs, including findings and follow-up per protocol.
• Perform and record all laboratory controls.
• Participate in laboratory proficiency testing program and annual lab skills competency evaluation
• Provide appropriate referrals
• Conduct intimate partner violence (IPV) and reproductive coercion screenings; address positive screenings or refer to RN/clinician/physician.
• Ensure that informed consent is obtained and all appropriate forms are completed and signed.
• Give and document the appropriate fact sheets for any education provided by the HCA.

Surgery Assistant (Function 4)

• Prepares rooms before and cleans rooms after procedures, ensuring all materials needed by the clinician are present and ready for use.
• Assists the client and clinician as needed during the procedure.
• Supports the client in their immediate post-procedure recovery, including transfer to a monitored recovery area when indicated.
• Recognizes typical/atypical intra- and post-procedure client status and requests assistance appropriately.
• Assess client’s pregnancy decision.
• Provide appropriate referrals and information (prenatal care, adoption) to clients who do not desire abortion.
• Discuss client’s social support and offer additional supports (talk lines, websites, community resources) as indicated
• Conduct intimate partner violence (IPV) and reproductive coercion screenings; address positive screenings or refer to RN/clinician/physician.
• Advise client of all abortion methods appropriate for gestational age.
• Educate client about desired abortion method, including review of risks and benefits.
• Ensure that informed consent is obtained and all appropriate forms are completed and signed.
• Give and document the appropriate fact sheets for any education provided by the HCA.
• Offer information about contraception and safer sex to all clients.
• Perform and record all laboratory controls
• Perform basic on-site lab tests such as pregnancy testing, hemoglobin, and Rh typing.
• Perform venipuncture and finger stick blood collection.
• Collect vital signs (blood pressure, pulse, temperature, height, weight) as indicated for client visits.
• Interview client to attain appropriate information about health history, primary purpose of visit, and needs assessment.