Create connections that move people and business forward.

At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.

Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.

About the Role

THE OPPORTUNITY:

We are looking for a Head of Partnership Ecosystem who is responsible for:

• Leading the development and management of AIA Vietnam’s partnership ecosystem to create strategic, customer, and commercial value in support of the company’s Healthier, Longer, Better Lives ambition.
• Identifying and prioritizing high-potential partners, designs fit-for-purpose collaboration models, leads partners through onboarding, and serves as AIA’s central relationship owner for priority ecosystem partners.
• Working across business functions, the position establishes effective governance and performance disciplines to ensure partnerships are compliant, operationally executable, mutually beneficial, and continuously optimized for sustainable impact.

ROLES AND RESPONSIBILITIES

Develop and lead the partnership ecosystem strategy:

• Identify and prioritize target partners based on strategic fit, customer relevance, commercial potential, and alignment with AIA’s Healthier, Longer, Better Lives ambition.
• Define the value proposition, engagement approach, collaboration model, business case, and roadmap for each priority partnership.

Onboard ecosystem partners:

• Lead partner due diligence, evaluation, contracting, governance setup, risk and compliance coordination, operational readiness, and launch planning in accordance with company policies and processes.
• Ensure clear ownership, decision rights, service standards, and escalation mechanisms before activation.

Own strategic partner relationships:

• Serve as the primary relationship holder and central point of contact for key ecosystem partners across AIA.
• Build trusted senior-level relationships, align internal stakeholders, and coordinate partner engagement
• Represent a consistent enterprise-wide position in all strategic discussions.

Manage partnership performance and value realization:

• Establish joint objectives, governance forums, scorecards, and review cadences with partners and direct business users.
• Monitor commercial, customer, operational, and strategic outcomes; resolve issues and dependencies
• Identify optimization and growth opportunities
• Recommend renewal, expansion, remediation, or exit actions where appropriate.

JOB REQUIREMENTS:

• Bachelor’s degree in Business Administration, Strategy, Marketing, Finance, Economics, or a related field; postgraduate qualification is preferred.
• Minimum 15 years of relevant experience in strategic partnerships, ecosystem development, business development, corporate strategy, distribution, or alliance management, preferably within insurance, financial services, healthcare, consumer services, technology, or another regulated industry.
• Proven track record of identifying, evaluating, structuring, negotiating, onboarding, and scaling complex strategic partnerships with measurable business and customer outcomes.
• Strong commercial and strategic acumen, including business-case development, financial analysis, partnership models, contract negotiation, and portfolio prioritization.
• Demonstrated ability to manage senior external relationships and influence cross-functional stakeholders across business, product, marketing, operations, technology, finance, legal, risk, compliance, and procurement.
• Experience establishing partner governance, performance scorecards, service levels, review forums, escalation processes, and remediation or exit plans.
• Exceptional communication, executive presence, stakeholder management, negotiation, problem-solving, and collaboration skills, with the ability to translate strategy into disciplined execution.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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