Our client is an established consumer business with a strong reputation in its market and ambitious plans for continued growth across the United States. The company has reached an important stage in its development and is looking to strengthen its operational leadership. The Head of Operations will play a key role in improving performance, developing the team, and putting in place the processes and structure needed to support the next phase of growth. This is a broad leadership position suited to someone who enjoys being close to the operation and can combine strategic thinking with practical execution.

Key Responsibilities

• Take ownership of day-to-day operational performance across the business, ensuring teams are working effectively and consistently.
• Identify opportunities to improve productivity, efficiency, service levels, and overall business performance.
• Review existing processes and ways of working and introduce practical improvements where needed.
• Establish clear operational reporting, performance measures, and accountability across the organization.
• Lead, coach, and develop operational managers and team members, building a strong and capable leadership structure.
• Work closely with other functions across the business to improve communication, planning, and execution.
• Manage operational budgets, costs, resources, and performance against agreed financial objectives.
• Review the existing organizational structure and identify opportunities to improve responsibilities, workflows, and resource allocation.
• Support the continued growth of the business by developing processes and systems that can scale effectively.
• Build productive relationships with relevant external partners and suppliers.
• Remain actively involved in operational challenges and priorities rather than managing solely through layers of leadership.
• Play a key role in translating wider business objectives into clear operational plans and measurable results.

Requirements

• A genuinely hands-on operations leader who is comfortable remaining close to the day-to-day business.
• Strong senior operations leadership experience within a customer-focused B2C organization.
• Experience leading teams across different locations, functions, or areas of responsibility.
• Strong commercial and financial understanding, including significant responsibility for budgets, costs, profitability, or P&L performance.
• Demonstrated experience improving operational processes, productivity, service, and business performance.
• Experience leading managers as well as broader operational teams.
• Comfortable working cross-functionally and taking ownership of issues that extend beyond a single operational discipline.

Preferred Experience

• A track record of scaling and improving operations rather than solely managing an established operation.
• Experience introducing greater structure, processes, and accountability within a growing business.
• A coaching and mentoring leadership style, with a strong focus on developing people and building effective teams.
• Broad operational experience that extends beyond a single focus area.
• Experience working across multiple operational functions and balancing people, commercial, customer, and performance priorities.
• Comfortable working in an entrepreneurial environment where senior leaders are expected to be both strategic and hands-on.

Benefits

• Base salary in the range of $140,000 to $165,000, commensurate with experience,
• Performance-based bonus.
• Benefits include 401(k) matching, medical/dental/vision insurance, generous paid time off, and additional standard company benefits.

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity:

California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.

State-Specific Information:

Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Use of Artificial Intelligence in Recruitment
Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.