Guest Services Assistant

POSITION: Guest Services Assistant

DEPARTMENT: Event Services
REPORTS TO: Manager of Event Services
FLSA STATUS: Part-time Hourly, Non-Exempt

SUMMARY

The Guest Services Assistant will be responsible for providing world class customer service and hospitality to all guests. This individual understands that they have the ability to impact each guest's experience and does everything that they can to enhance the experience while abiding by company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet and greet all guests, check for valid tickets when necessary.
• Be personal and proactive in providing assistance to all guests with the highest level of customer service and hospitality.
• Assist guests by providing accurate directions to seating sections and key attractions within the Arena
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of Boeing Center at Tech Port layout, seating sections, key venue attractions, key venue personnel identity, and emergency activity procedures.
• Enforce stadium and league rules, regulations, and policies.
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
• In the event of an emergency, assist in evacuating arena, while maintaining a calm, professional demeanor.
• Monitor all public areas to maintain order and safety.
• Perform daily safety and security checks within assigned area as well as throughout the facility; report all substandard or inadequate findings to supervisory staff.
• Cohesively work in conjunction with other departments, including San Antonio Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance.
• Perform additional functions and activities as directed by the Manager of Event Services.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required
• 1-2 years’ event services and/or guest service experience or related public relations, promotions, etc. required.
• Must complete assigned Trained Crowd Management training within 2 weeks of onboarding date.

SKILLS AND ABILITIES 

• Must be age 18 or older.

• Nice, warm, and courteous.
• Have strong interpersonal skills and are able to provide excellent customer service and hospitality.
• Communicate articulately.
• Maintain a professional appearance and grooming.
• Able to stand for long periods of time. Walk long distances and climb stairs.
• Must be a team player who is able to work well in a fast-paced environment.

WORKING CONDITIONS

• Working conditions involve noise, heat, changes in temperature, kitchen elements, odors, moisture, etc.
• May be required to work additional hours as dictated by the workload and staffing.
• Must be willing to work evenings, weekends, and holidays.

PHYSICAL DEMANDS

• Requires moderate physical efforts.  Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•  While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.