"Ella” means ‘come’ in Greek.  A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. In order to support our rapid growth we are seeking to hire a Guest Service Agent.

Our new staff will implement our Service Excellence Culture at our fully renovated resort in Crete, Rocrita Lifestyle Beach Resort, which is located in the charming area of Mochlos, Crete. Our hotel is a haven for travelers seeking a refined and inspirational stay with their loved ones, and will be opening its doors for the season 2026. This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!

Position Summary

The Guest Service Agent acts as the primary point of contact for guests, ensuring a warm welcome, attentive service, and personalized assistance throughout their stay, in alignment with the standards of luxury hospitality and the resort’s commitment to excellence.

Scope

• Greet guests upon arrival and assist with check-in and orientation in collaboration with the Front Office team.
• Anticipate guest needs and provide personalized solutions or recommendations.
• Handle guest inquiries, requests, and complaints with efficiency, professionalism, and discretion.
• Coordinate special requests (e.g. celebrations, room arrangements, amenities) to enhance guest satisfaction.
• Maintain records of guest preferences and feedback to support future visits and loyalty.
• Ensure VIP guests and repeat visitors receive extra care and recognition.
• Liaise with all departments to ensure guest expectations are met or exceeded.
• Follow up on guest satisfaction during and after their stay.
• Promote resort facilities, services, and experiences in a genuine and helpful manner.

Requirements

• 1–3 years of experience in Guest Relations or Front Office in a luxury hospitality setting
• Fluency in English; other languages (especially French, German, Russian, or Arabic) are highly desirable
• Familiarity with hotel PMS systems and guest service protocols
• Formal training in hospitality or tourism is preferred
• Strong knowledge of the resort's surroundings, experiences, and amenities
• Warm, genuine, and empathetic personality
• Excellent interpersonal and communication skills
• High cultural awareness and emotional intelligence
• Poise, discretion, and grace under pressure
• Impeccable grooming and professional appearance

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment
• Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.