Job Summary

The Guest Experience Assistant I supports the delivery of a welcoming, high-quality experience for all guests. This entry-level role focuses on executing service standards, assisting with daily operations and events, and collaborating with Culinary, Hospitality, and Guest Experience teams to create positive, memorable moments for every guest.

Essential Duties & Responsibilities 

• Set up and break down tables, chairs, and food stations for events and daily service
• Maintain cleanliness and proper presentation of china, glassware, silverware, and service items
• Stock and set up supplies including linens, china, silverware, glassware, and beverages
• Deliver food and beverage items to guests in a timely and professional manner
• Operate and maintain all Guest Experience equipment required for various service types
• Develop knowledge of menu items, including ingredients and preparation methods
• Assist with receiving and organizing deliveries for events and residences
• Maintain cleanliness, organization, and inventory in storage and staging areas
• Monitor guest needs and communicate requests or concerns to leadership as appropriate
• Provide guests with an enjoyable, expertly served dining and beverage experience
• Follow all health, safety, and sanitation guidelines
• Perform other duties as assigned

Qualifications

Skills & Experience

• Prior food and beverage or hospitality experience preferred, but not required
• Familiarity with casual and formal table service standards a plus
• Strong willingness to learn and follow direction
• Basic communication and customer service skills
• Organized with strong attention to detail
• Ability to work both independently and as part of a team in a fast-paced environment

Certifications & Licensing

• TB Clearance Card required
• Valid driver’s license preferred

Education

• High school diploma or equivalent

Physical Demands & Working Conditions

• Regular handling of food, service items, and equipment
• Ability to lift, carry, push, and pull objects up to 50 lbs (with assistance as needed)
• Ability to stand and walk for extended periods during shifts
• Flexible availability including AM/PM shifts, weekends, and holidays
• Ability to work both indoors and outdoors in varying weather conditions
• Ability to operate utility and company vehicles

Core Competencies

• Communication:  Communicates clearly and concisely, both verbally and in writing.  Shares important information with teammates, supervisors, and managers in a timely manner
• Trustworthiness and integrity: Acts with honesty and professionalism, always working in the best interest of the organization and guests.
• Critical Thinking:  Asks the right questions to properly assess situations.  Anticipates and responds to problems quickly and manages time effectively to keep operations running smoothly.
• Attention to detail:  Carefully listens to and processes information to ensure accuracy and quality in all tasks.
• Dependability: Consistently reliable, follows through on commitments, and maintains a strong work ethic.
• Initiative & Proactivity: Goes above and beyond standard expectations.  Addresses unexpected challenges or opportunities independently and without prompting.
• Teamwork: Builds positive relationships with coworkers, leaders, and external partners.  Considers the impact of actions on others and contributes to a cooperative, supportive team environment.