Are you passionate about travel, delivering outstanding customer service, and building strong customer relationships? Airnorth is seeking a motivated and detail-oriented Group Travel Administrator to support our growing Group Travel team and help deliver exceptional travel experiences for our customers.

About the role

This role is predominantly focused on managing inbound group enquiries; however, you will also proactively engage with prospective customers and organisations to promote Airnorth's group travel and charter services and identify new business opportunities.

Key Responsibilities

Working closely with the Agency & Commercial Manager, you will be responsible for converting group enquiries made for business and leisure into profitable high yielding sales results and coordinate bookings for a diverse range of customers, including schools, sporting teams, mining companies, community organisations, clubs, church groups, tour operators, and corporate travellers.

About you

To be successful in this role:

• 1 + year demonstrated experience within an airline/tourism or travel agency

• A positive attitude and a self-driven outlook with motivation to develop within the role

• Self-starter who can initiate and follow through with new group booking opportunities

• Hard worker with the ability to work efficiently, autonomously and as part of a team

• Confidence in both tele-sales and face-to-face communications

• Motivation to exceed KPIs and deliver results

• High level organisational and time management skills with an exceptional eye for detail

• Strong English proficiency, both written and verbal 

• Outstanding relationship building and customer service skills at all levels

• Flexibility and ability to adjust to changing demands and unexpected ad-hoc tasks

• Ability to travel interstate when required 

Life at Airnorth

Our people are at the centre of everything we do. We are guided by our core values of Safety, Integrity, Passion, Teamwork and Progress, which shape how we work, collaborate and deliver for our customers every day.

We also offer a range of benefits to support your wellbeing and lifestyle, including:

• Discounted domestic and international travel

• Health insurance discounts

• Gym membership benefits

• Access to an Employee Assistance Program (EAP)

To apply, you must have the legal right to live and work in Australia.

Shortlisting will commence immediately, and Airnorth reserves the right to close this vacancy prior to the advertised closing date.