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The Group Product Manager - Home Financing researches, defines, aligns, develops and accountable on the performance management and analytics with P&L (profit and loss) accountability for the mortgage broker channel. Carries out market research, forecasting, and competitive analysis, and assesses problems to develop and implement solutions. Develops and delivers key business insights required for business enablement and growth. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to define the key performance metrics for managing the performance of the broker channel.  In this role the incumbent will have accountability of BMO’s broker channel acquisition performance with focus on channel development, external partner relationship management, analytics, pricing and portfolio management.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Develops business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).

• Breaks down strategic problems and analyzes data and information to provide insights and recommendations.

• Ability to use

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.  Ensures alignment between stakeholders.

• Acts as a subject matter expert on relevant regulations and policies.

• Designs, implements, manages, and enhances our product offering for the broker channel throughout the product lifecycle. 

• Leads the execution of strategic initiatives for the broker channel to deliver on business and financial goals in collaboration with internal and external stakeholders

• Leads, develops, and manages strategies for reporting and forecasting and/or analytics teams within the business. Works in partnership with treasury, corporate funding, and external partners on additional requirements.

• Conducts independent analysis and assessment to resolve strategic issues.

• Leads/oversees and develops vendor relationships and external partnerships and provides guidelines for execution; ensures that all agreements are met as per requirements

• Determines and provides recommendations on product lifecycle.

• Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment

• Designs and produces regular and ad-hoc reports, and dashboards. Completes internal and regulatory reporting, and attestations.

• Conducts complex market research, competitive intelligence, and data analysis.

• Influences and/or determines credit product risk parameters and metrics. Identifies existing and potential risks and develops risk management controls and processes.

• Monitors key product performance and growth metrics to identify trends and recommend action plans.

• Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.

• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.

• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

• Develops and implements action plans that meet financial and growth metrics.

• Develops problem evaluation frameworks and defines research approach.

• Assesses customer/consumer and channels analysis and develops recommendations.

• Resolves internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.

• Continuously improves processes to identify issues and deliver optimal customer experience.

• Works with partners to develop salesforce training and materials and manages change.

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically, 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.

• Desirable to have experience in mortgage broker industry

• Desirable to have experience in RESL product management

• Strong experience with consumer / commercial credit applicable to retail and business financing products.

• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures

• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.

• In-depth retail and business banking environmental awareness / understanding.

• In-depth risk management associated with new and existing product development and management.

• Strong knowledge of process coordination and management.

• Deep knowledge of various measurement technologies such as: analytics and visualization software such as Base SAS, SAS EG, Power BI

• Expert in using specialized query and database tools – SAS, SQL, and various reporting tools including, but not limited to PowerBI, TIBCO Spotfire, TIBCO BPM, SQL, SAS and Tableau

• Strong knowledge of banking product management and associated industry and regulatory requirements.

• Verbal & written communication skills - Expert.

• Analytical and problem-solving skills - Expert.

• Influence skills - In-depth / Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - Expert.

• Building business cases - in-depth

• Researching market trends – in-depth/Expert

• Relationship management – in-depth/Expert

• Capital management - good

• Analytics and reporting – Expert

• Product marketing – in-depth

• Negotiation skills – good

• Software and systems architecture knowledge – good/in-depth

• Financial Understanding – good/in-depth

• Able to manage ambiguity.

• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.