Responsibilities

• Manage Governance Approval Processes: Lead the governance review and approval process for customer-facing communications distributed to Texas Capital Consumer clients, ensuring compliance with regulatory, legal, and business requirements.
• Oversee Customer Communications: Manage the end-to-end governance of customer communication journeys, including regulatory disclosures, customer notices, key announcements, surveys, and other client-facing messaging.
• Develop Customer-Focused Content: Create, review, and refine clear, concise, and customer-centric content for digital, print, and operational communication channels, including support materials, templates, disclosures, and customer notices.
• Partner Across the Organization: Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, and operational partners to understand business objectives and deliver effective customer communications.
• Establish Content Standards: Develop, maintain, and govern content standards, disclosure guidelines, templates, and documentation to promote consistency, quality, and regulatory compliance across customer communications.
• Drive Content Optimization: Evaluate customer feedback, business insights, performance metrics, regulatory guidance, and industry best practices to recommend and implement communication improvements.
• Execute Data Validation Strategies: Develop and maintain validation processes and controls to support the accuracy, integrity, and effectiveness of customer communications.
• Monitor Program Performance: Define, track, and report on key performance indicators to measure program effectiveness and ensure alignment with business goals and customer outcomes.
• Manage Governance Processes and Procedures: Create, maintain, and continuously improve policies, procedures, workflows, and controls supporting the Consumer Governance Collateral Program.
• Reduce Communication Risk: Promote consistency across customer-facing communications and mitigate risk associated with fragmented, inaccurate, or non-compliant content.
• Influence and Advocate: Clearly communicate recommendations, governance decisions, and rationale to stakeholders while advocating for customer-focused and compliant communication practices.
• Maintain Industry and Regulatory Expertise: Stay current on evolving banking regulations, consumer disclosures, governance practices, content design trends, and industry standards impacting customer communications.
• Present with Confidence and Credibility: Deliver clear, concise, and impactful presentations to stakeholders and leadership, demonstrating sound judgment and governance expertise.
• Maintain Brand and Regulatory Alignment: Ensure all customer-facing communications align with established brand standards, governance requirements, regulatory obligations, and customer experience principles.
• Performs other duties and projects as assigned

Qualifications

• College degree preferred but commensurate work experience will be considered
• Must have at least 3-5 years operational banking experience with a focus on consumer banking
• Ability to be well organized, team-player, motivated and flexible with working hours
• High proficiency in the use of MS Excel, MS Word, MS PowerPoint, MS Outlook
• Outstanding oral and written communication skills
• Ability to multi-task and be detail oriented
• Demonstrated ability and desire to thrive in a challenging fast paced work environment
• Strong interpersonal skills, excellent communication skills, the ability to work effectively and build relationships both internally and externally
• Must be flexible and adjust to schedule and adapt to changing business priorities

The duties listed above are the essential functions, or fundamental duties within the job classification.  The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.