Description -

As Supply Chain Deal Manager (SCDM), you will be supporting Global Tier1 accounts performance worldwide, managing end-to-end global operations and delivering consistent customer experience and operational excellence. The role will also entail leading cross-functional teams, driving account plan of action for improvement, and influencing stakeholders at all levels, all markets. Strong focus on innovation, proactive problem-solving, and executive-level communication.

Job Summary

Responsible for managing and ensuring end-to-end customer experience and operational excellence for selected Global Tier 1 Accounts, ensuring consistency and high performance. Demonstrated ability to lead end-to-end Total Customer Experience (TCE), influence cross-functional stakeholders, and translate complex supply chain escalations into actionable insights. Proactively identify risks, drive structured improvement plans, and enable better financial predictability and operational outcomes. Demonstrate a proactive, continuous improvement mindset, challenging the status quo and driving bold, innovative solutions.

Your responsibilities will include:

• Lead end-to-end supply chain operations for global accounts, ensuring consistency and high performance.
• Fully understand account specificities and develop Supply Chain strategies to support customer requirements and deployment of new projects.
• Monitor global performance and proactively manage deviations to achieve TCE goals. Own and drive worldwide TCE performance for the accounts, ensuring delivery against speed and predictability.
• In close collaboration with COS across Markets, coordinate actions to secure smooth operations and solve escalations.
• Drive continuous improvement plans across functions, challenging the status quo and delivering impactful change.
• Prepare and present Speed Account Review (SPR) presentation at director’s level, communicating worldwide account status and updates and enabling data-driven decision-making.
• Build strong relationships with internal stakeholders and external customers.
• Manage inventory planning (e.g., NA inventory) based on customer stocking needs (when applicable).
• Provide end-to-end visibility on critical operational topics (aged profit, allocation holds, repricing status) to improve predictability and cash flow.
• Identify global order behaviour patterns and proactively influence account teams and customers to mitigate risks, with the possibility to coordinate projects/processes at WW GT1 level.
• Deliver deep-dive analyses on supply chain deviations, defining structured plans of action to resolve critical issues.
• Coordinate cross-functional stakeholders and manage major escalations at Market or WW level, providing clear communication at management and executive levels.
• Develop, drive, and monitor customer-specific improvement plans, in close collaboration with Account Teams and Customer Operations Managers.
• Contribute to the customization of dashboards to increase the rate of tool adoption and enhance executive reporting.

Qualifications

• First level university degree or equivalent experience.
• Typically 4-6 years of experience in a supply chain or customer service function.

Knowledge and Skills

• Knowledge of end-to-end order management processes
• TCE knowledge and demonstrated expertise
• Performance management of KPIs
• Data-driven decision making
• Executive communication
• Stakeholder management
• Influencing (internal/external stakeholders)
• Customer-Facing
• Order management optimization
• Operational excellence
• Problem-solving
• Strategic thinking with strong attention to detail
• Autonomous, rigorous, and highly responsive
• Analytical skills
• Continuous Improvement Process and Transformation Mindset
• Data and Performance Analysis
• Process & Project Management Knowledge
• High initiative, integrity, and creative thinking
• Experience working with global, cross-functional teams
• Excellent written and verbal communication in English
• Strong teamwork and collaboration skills
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"