Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Job Description

As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS). You will lead a global team of service management professionals and strategic partners to deliver reliable, compliant, secure, and cost-effective application services supporting business-critical operations worldwide.

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities.
• Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio.
• Lead, coach, and develop a high-performing global Application Service Management team.
• Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations.
• Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management.
• Manage strategic suppliers and service partners, ensuring contractual commitments, service quality, and compliance requirements are consistently achieved.
• Act as the operational acceptance authority for project-to-BAU transitions, ensuring operational readiness before go-live.
• Ensure application service controls, cybersecurity requirements, regulatory compliance, and audit readiness are embedded within operations.

KPI:

• Deliver agreed service levels, operational targets, financial commitments, and control compliance objectives across the global AMS portfolio.

What You'll Bring to the Role

Essential Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related discipline.
• 15+ years of IT experience, including significant leadership experience within Application Management Services, Application Operations, or Managed Services environments.
• Demonstrated experience managing multimillion-dollar budgets, forecasting, cost optimization, and vendor commercial performance.
• Proven leadership experience managing globally distributed teams and service delivery organizations.
• Strong expertise in ITIL practices and enterprise application service management processes.
• Experience leading service transition, operational governance, SLA/KPI management, and continuous service improvement initiatives.
• Experience overseeing operational controls, audit requirements, risk management, and compliance activities.
• Exceptional stakeholder management, communication, negotiation, and strategic decision-making skills.

Essential Skills: Strong leadership, service management, commercial acumen, operational governance, and stakeholder management capabilities.

Languages: Fluent English, written and spoken.

Desirable Requirements

• Postgraduate qualification in Management, Business Administration, or a related field.
• ITIL certification and experience within pharmaceutical, life sciences, or other regulated industries, including GxP/CSV environments.

You'll Receive

• Competitive compensation and performance-based rewards.
• Flexible and hybrid working arrangements.
• Comprehensive health and wellbeing benefits.
• Access to learning, development, and leadership growth opportunities.
• Global career development within a dynamic and innovative organization.
• Inclusive and collaborative workplace culture focused on continuous improvement and personal growth.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. While we are proud of this achievement, we have an ambition to do even more.

With investments in new development capabilities, production sites, strategic acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to affordable, high-quality medicines sustainably.

Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues who thrive in an agile environment. We offer meaningful work, flexible-hybrid careers, a commitment to diversity and inclusion, and opportunities for continuous personal and professional growth.

Join us and help shape the future of healthcare.

Skills Desired

Budget Management, Business Acumen, Performance Management, Planning, Risk Management, Service Delivery Management, Stakeholder Management, Waterfall Project Management