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MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent

EXPERIENCE:

1. Six months’ retail experience

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Experience in a retail setting, involving merchandising, and inventory

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Provides Customer service and Sales assistance.

2. Welcomes customers as they enter the shop, offering assistance in a friendly and positive manner.

3. Establishes customer relationships, calling them by name, in order to develop and maintain customer profiles.

4. Makes every effort to serve the customer’s needs by listening to their requests, suggesting merchandise and follow-through with closing the sale.

5. Gift-wraps items upon request in a timely manner.

6. Provides Customer Service and Gift Shop coverage in the absence of other paid staff or volunteers.

7. Assist with merchandising for the gift shop

8. Maintains merchandise levels within various classifications.  Works with staff to assure merchandise is presented in best possible manner through attractive visual merchandising. 

9. Constantly rotates merchandise to assure freshness and cleanliness of displays.

10. Maintains working knowledge of rotating inventory and collectibles. Maintain neat and pleasant atmosphere of gift shop.

11. Maintain neat and pleasant atmosphere of gift shop. Maintain clean counter space and clean and clutter free wall case.

12. Fixtures are dust-free and clutter-free. Walkways are clear and vacuumed. Ensure overall cleanliness.

13. Assists with buying products within limited classifications of gift shop.

14. Maintains candy, balloons and sundry inventory levels through actual ordering and informing manager of needs.

15. Works with customers on special orders and requests, maintains special order files and sales.

16. Places orders for flowers and specialized merchandise as scheduled.

17. Assists with Gift Shop Operations.

18. Ensures gift shop is open and ready for business on time. Responsible for timely closing of the gift shop, ensures both gift shop and volunteer services office are locked and secure.

19. Maintain levels of shop supplies such as (credit card and register supplies, PINC slips, stamps, change box, etc.)

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to lift, push or pull 20-30 pounds.

2. Ability to stand for extended periods of time.

3. Ability to climb ladders.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Gift Shop

SKILLS AND ABILITIES:

1. Basic computer skills

2. Working knowledge of QuickBooks POS or equivalent systems

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.