Job Description

The Role 

Customer Care and Aftersales (CCA) is a global organization that provides customer support and post-vehicle-purchase services, including parts, service, recall, and warranty support. As a General Supervisor, you will lead daily operations and timely fulfillment of automotive parts orders. You will guide supervisors and manage salaried and hourly United Auto Workers (UAW) employees across shipping, receiving, inventory control, and quality control. You will balance safety, productivity, responsiveness, quality, labor, people, and cost requirements while resolving operational issues and allocating resources across the shift. You will also drive standardized work and continuous improvement in a fast-paced warehouse environment. 

 

What You’ll Do 

• Monitor and optimize warehouse workflows to support timely shipment of customer orders. 
• Diagnose operational issues by identifying gaps, determining root causes, and implementing corrective adjustments. 
• Allocate resources and set direction to address department constraints and achieve shift objectives. 
• Lead, train, and evaluate supervisors and support staff. 
• Build effective working relationships across salaried and hourly UAW employees. 
• Enforce consistent use of standardized work, processes, tools, and systems. 
• Ensure compliance with industry requirements and safety regulations, including the Workplace Safety System (WSS). 
• Conduct safety audits and training, and promptly address safety concerns and incidents. 
• Implement department- and site-wide continuous improvement activities, including Global Manufacturing Systems (GMS). 
• Collaborate with support functions, vendors, and suppliers to troubleshoot issues and improve operational efficiency. 

 

Your Skills & Abilities (Required Qualifications) 

• High School Diploma.
• 3+ years of experience supervising employees in a manufacturing, warehouse, or logistics environment. 
• 2+ years experience managing a team. 
• Analytical and technical computer skills to develop, maintain, and analyze data. 
• Proficiency with storage, retrieval, inventory, and warehouse management software and systems, including Microsoft Office Suite. 
• Ability to work onsite on any shift as required by the business. 
• Ability to travel up to 10% as needed. 

 

What Can Give You a Competitive Advantage (Preferred Qualifications) 

• Bachelor’s degree or equivalent work experience. 
• Knowledge of and execution experience with Global Manufacturing Systems. 
• Experience working in a union environment and leading unionized teams. 
• Communication and interpersonal skills to influence, motivate, and resolve conflict. 
• Experience with inventory control, quality, and lean manufacturing processes. 
• Organizational, project management, and problem-solving abilities. 

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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