What We Offer:  

• Work Environment – Safety training and all equipment provided

• Flexible Work Model – Structured rotational schedule, home after each shift 

• Competitive Compensation – Including an annual bonus plan, pension plan, and Sign-On Bonus  

• Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs. 

• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program 

• Paid Vacation – Plus an annual option to purchase additional vacation, too

• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program 

Your Responsibilities:  

• Respond to service-related customer requests (installations, repairs, etc.) by using industry and company best practices and tools to troubleshoot customer issues. Responsible for responding to customers’ needs within established guidelines

• Diagnose and solve complex system problems by completing steps required during inspection including checking gas flow, thermostats, heat flow, and insulation

• Analyze existing processes and make recommendations to improve them using best practices and previous experience

• Provide consultative services within defined area.  Participate in projects and may lead a stream of work within a project.  Mitigates risk by identifying potential threats

• Provide final inspections of systems once repairs are completed to ensure all equipment is operating safely

• Demonstrate an understanding of our products and services and area's impact on other parts of organization to supports operations within Residential Commercial Energy Services and our customers

• Provide status updates and pertinent information, as required, to the Service Manager, Fulfillment Managers and other Residential Energy Services team members

• Ensure and maintain safe working environment according to safety policies and procedures, including PPE, Leak Prevention, Distracted Driving, etc

• Understand the requirements of the job and work independently with a minimal degree of supervision. Take a lead role in jobs and provide guidance/coaching to more junior employees by encouraging contributions from all team members and leading by example

Your Skills:  

• Strong written and verbal communication skills are required, with a customer service focus

• Ability to install and service various types of heating equipment

• Ability to work in a fast-paced environment with strict deadlines

Your Experience:  

• A valid Gas Technician license is required. Dual licensing (Oil and Gas) is an asset

• Knowledge of wiring, plumbing and some air conditioning is required

• 2-4 years of experience is preferred

The expected salary range for this position is $61,993 - $77,492. Placement within range will be based on relevant experience, qualifications, and skills.