Front of House Team Leader 

The Beacon | Perth, WA 
Permanent Full Time 
SCHADS Level 6 

Why this role matters 

For people experiencing homelessness, the first interaction with a service can shape their entire journey. A welcoming environment, a compassionate response and timely access to support can make an immediate and lasting difference. 

As Front of House Team Leader at The Beacon, you will lead the team responsible for creating those critical first connections. Overseeing Intake and Assessment, Support Workers and the 21-Day Case Worker function, you will ensure people are met with dignity, respect and professional support from the moment they walk through the door. 

This is an opportunity to lead a passionate team, influence service delivery and contribute to one of Western Australia's leading homelessness services. As a member of the leadership team, you will play an important role in shaping operational excellence, fostering a positive team culture and improving outcomes for people experiencing or at risk of homelessness. 

About the role 

The Front of House Team Leader is responsible for overseeing the daily operations of all Front of House functions at The Beacon, including Intake and Assessment, Support Workers and the 21-Day Case Worker function. Reporting to the Centre Manager, you will lead a team of approximately 18 staff while ensuring service delivery aligns with strategic priorities, operational requirements and the National Homelessness Stream Model of Care. 

You will provide leadership, coaching and support to your team, promote reflective practice and continuous improvement, develop strong stakeholder relationships and work collaboratively with fellow leaders to ensure a coordinated and client-centred approach to service delivery. This role also includes responsibility for roster management and participation in an on-call leadership roster. 

This permanent full-time position within The Beacon Emergency Accommodation and Referral Support Service, reporting to the Centre Manager. Pay is in accordance with a SCHADS Level 6. 

How you will make an impact 

• Lead and oversee the day-to-day operations of the Front of House function. 

• Provide leadership, coaching and supervision to a multidisciplinary team. 

• Ensure service delivery targets and client outcomes are achieved. 

• Foster a culture of collaboration, accountability and continuous improvement. 

• Build and maintain strong relationships with community partners, stakeholders and referral networks. 

• Respond to complex client presentations and support staff in managing risk and challenging situations. 

• Monitor service performance, client data and reporting requirements. 

• Support implementation of operational processes, policies and systems. 

• Contribute as a member of The Beacon leadership team. 

• Champion best practice and the National Homelessness Stream Model of Care. 

What you will bring 

• Tertiary qualifications (minimum Diploma) in Social Work, Social Welfare, Community Development or a related field, or significant equivalent sector experience. 

• Demonstrated experience leading and supervising teams. 

• Experience working within homelessness, housing or related community service settings. 

• Strong people leadership skills with the ability to motivate, coach and develop others. 

• Experience managing complex client presentations and risk. 

• Excellent stakeholder engagement and relationship management capabilities. 

• Strong communication, problem-solving and decision-making skills. 

• Ability to balance operational requirements with a person-centred approach. 

• WA driver's licence 

• Working with Children Check 

• First Aid Certificate with CPR. 

What we offer 

• NFP salary packaging benefits (up to $15,900 tax free) and Entertainment Benefits ($2,650 tax free). 

• Employee Assistance Program providing confidential counselling and support for you and your family. 

• Financial, retail and lifestyle discounts. 

• Discounted health and fitness memberships through Fitness Passport. 

• Up to 8 weeks of leave per year through our purchase leave scheme. 

• Generous parental leave provisions. 

• Up to 5 days paid leave each year to support a Salvation Army program or activity. 

• Ongoing professional development and leadership development opportunities. 

• A supportive and values-driven culture committed to making a meaningful impact in the lives of people experiencing homelessness. 

How to apply 

To apply, please submit your resume and a brief cover letter outlining your experience and interest in the role. 

Applications will close as soon as a suitable candidate is secured. 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration