Request management

• Validate incoming requests jointly with Operational Process Owner (from stakeholders via GDP) against existing functionality and the pipeline. Advise how current functions can meet the needs or define a new development.
• Categorize (compliance, operational efficiency, product strategy, visibility) and score each request, with the benefit and baseline.
• Refine and write acceptance criteria and test cases, and raise the ITBR with date, score and benefit for

• New developments define the exact requirements, how they interact with the system, and what they affect.

• Change requests, define what changes in existing functionality, and the impact on the process.

Backlog and roadmap

• Rank the modality backlog using the scoring model and fit the Air/ Ocean Product Strategy Manager’s plans into the roadmap.

Alignment and shared core

• Align with the other owners such as ADM and MDM & Quotation owners on common functionality (financial processes, documents, attachments, references). Attend the monthly design forum.
• Coordinate data needs with Data Governance.
• Own the business side of integrations (requirements, data sets, partner expectations, priority).
• Internal development team and integration owner handle the technical side.

Testing and release

• Provide test cases to the Operations Excellence Team (OET), support UAT, review defects, and confirm fixes.
• Maintain the modality’s critical-flow regression pack with the Performance & Insights Analyst.
• Contribute to release readiness and release notes.

Ownership

• End-to-end system process for the modality including any integrations with other applications from system process and data required. Including but not limited to:

• • Customer bookings to TMS

• • Operational visibility (schedules, status updates, etc.)

• • Carrier integrations (CHAMP, CargoSmart, INTTRA, direct carrier integration, etc.)

• • Advance manifest filings

• Changes required in system when there are regulatory changes, close alignment with Operational Process owner

Stakeholder Management

• Air/ Ocean Product Strategy Manager, joint alignment with PCO for prioritization, development and change request

• Operational Process Owner for operational process and compliance to regulations

• Data Governance for data that will be required in development and change request

• Systems Delivery & Release for development & resource planning, prioritization and communication with vendor

• Operational Excellence Team (OET) for demands and change requests

Decides: Requirement content, backlog ranking within the modality, whether an existing function meets a need.

Recommends: Sprint scope to the Delivery & Release team.

Escalates: Cross-modality and shared-core disputes, vendor sizing disputes.

• 4-7 years in operations or TMS-related systems work

• Strong requirements writing and test design

• Structured system thinking

• Strong industry knowledge
• Strong written and verbal communication skills in English.