Job Summary:

The Role:

• Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

Responsibilities:

Guest Relations

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Hospitality zone
• Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
• Anticipate and respond to guest needs (guest satisfaction)
• Direct guest to appropriate location to wait when on a wait
• Estimate and quote accurate wait times for tables
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
• Pick up guest lists for any special events.
• Handle concert tickets and signature sheet.
• Obtain Production sheet for current night
• Obtain current member and spouse lists.
• Check foundation membership card and photo ID
• Adherent to HOB dress code policy of the foundation lounge
• Hand out wrist band and /or opera box passes
• Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
• Knowledge of House of Blues related art, music, and history
• Adhere to the HOB Hospitality Zone

Communicate with other support departments

• Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning)

• Keep host area clean and organized throughout the shift (shift mechanics).
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed

• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

• Appearance
• Punctuality/Attendance
• Attitude/Teamwork
• Opening and Closing duties
• Job Skills/Knowledge/Productivity
• Adherence to Policy
• Sanitation and Safety
• Guest Satisfaction
• Communications

Qualifications:

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High School Diploma Music Mall and Retail operations
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Entry Knowledge of
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Flexible Hours

Preferred:

• Point of Sales knowledge, preferably MICROS
• Previous experience handling VIP customers
• Previous Customer Service/Host experience
• Skills in interpersonal communication and teamwork

Physical Demands/Working Environment:

• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.