Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

Consumer Wealth Tax Operations, a department within Data, Reporting & Operations Management (DROM), is responsible for multiple tax related functions to support Internal Revenue Service (IRS) and State regulatory required tax reporting and withholding payments, on behalf of consumer and wealth clients within Merrill, Private Bank, Retirement & Personal Wealth Solutions and Investment Solutions Group.
The Tax Operations Payment, Filings & Solicitation Team is responsible for the daily reconciliation and tax withholding payment remittances to the Internal Revenue Service (IRS) and States for Retirement, Retail and Non-Resident accounts, ensuring the accurate and timely payment on behalf of multiple legal entities.  The Associate will be responsible for completing daily, weekly and monthly quality assurance (QA) functions that reduce risk and provide necessary separation of duties related to the overall department control environment, including tax payments, federal and state tax filings, withholding inquiries, processing tax withholding reversals and manual withholding adjustments to be in compliance with regulatory requirements and to ensure that all activity is done accurately and timely.  Additionally, the Associate will be responsible for general ledger reconciliation for the tax withholding ledgers as per the enterprise Account Reconciliation Policy.  The position will work closely with teams across Tax Reporting to maintain appropriate controls and ensure we are meeting our requirements and maintaining a strong control environment.

**This position will require overtime during tax season.

Principle Accountabilities:
§ Review daily tax withholding payments to perform inline quality assurance and ensure accuracy prior to remittance to the IRS/States
§ Review all manual processing to assess accuracy, completeness & timeliness per established regulatory tax rules, procedures and service level agreements (SLAs) utilizing the Integrated Quality Systems workflow tool
§ Escalate any issues or concerns found during QA reviews to management
§ Ensure all QA reviews are completed with the established timelines to ensure timely resolution or remediation is completed
§ Reconcile tax withholding ledgers daily, identifying variances and escalating as required
§ Complete monthly Frontier attestation for tax withholding ledgers
§ Collaborate with management and teams within and outside Tax Operations on process enhancements
§ Tasks might be assigned as needed contingent to the team’s work load.

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients

Required Skills:

§ Strong problem solving, analytical and decision making skills
§ Detail oriented with strong organization skills
§ Strong oral and written communication skills and ability to interact with management
§ Ability to manage multiple priorities to meet daily deliverables
§ Proven effectiveness in a fast paced and demanding environment with the ability to work under pressure
§ Proficient in MS Office (Outlook, Excel, Word)
§ Strong interpersonal skills and ability to collaborate within and across teams
§ Demonstrates initiative and a commitment to continuous learning

Desired Skills:

§ Tax Withholding or related financial experience
§ Understanding of IRS rules and regulations

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Shift:

Hours Per Week: 

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