Essential Duties and Responsibilities:

• Educate and assist students and parents in the process of securing federal and alternative funding for tuition, while ensuring a positive service experience
• Communicate with students and families to assess needs relating to financial aid
• Assist students and parents in completion of financial aid forms to include FAFSA and verification requirements
• Assist students and parents in the process of federal and educational loan applications
• Maintain current knowledge of all Title IV regulations and institutional policies, as well as enforcing college, state, and federal policies

Other Responsibilities:

• Adhere to policies and procedures of Full Sail University
• Maintain strict confidentiality of company and personnel information
• Demonstrate a strong commitment to the mission and values of the organization
• Adhere to company attendance standards
• Perform other duties as assigned

Competencies:

• Highly developed sense of integrity and commitment to student satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to handle complaints and diffuse difficult conversations
• Strong decision making and analytical abilities
• Strong attention to detail
• Demonstrated time management and organizational skills
• Ability to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environment
• Ability to adapt to changing and competing priorities
• Ability to work within the scope of Title IV regulations
• Demonstrate initiative and adaptability to change
• Ability to work independently and efficiently
• Ability to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelines

Education and/or Experience:

• Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and education
• Must be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulations

Computer/Equipment Skills:

• Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends.