Role type: Full-time; Fixed term for 12 months
Department: Student and Scholarly Services
Salary: UOM 5 - $86,943 - $99,864 p.a. plus 17% super

• Meaningful impact on students’ financial wellbeing / shape evolving financial aid and arrival services / thrive in a supportive team
• Apply now to help students navigate financial assistance options, manage key arrival services, and enhance a vital support offering.
• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.
  

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity
In this role, you will support students seeking financial assistance and coordinate arrival services for new students. 

You will process interest-free loans and hardship grants, manage student enquiries, and connect students with wider wellbeing support. 

You will also contribute to service redesign and continuous improvement in a collaborative and supportive team.

What you will deliver:

• Assess student loan and hardship grant applications, ensuring accurate eligibility decisions and timely processing of payments.
• Engage directly with students via appointments and enquiries, triaging cases, escalating appropriately, and referring to specialist services.
• Oversee day-to-day delivery of arrival services, liaising with external contractors and stakeholders to ensure smooth operations.
• Maintain accurate service information and templates across channels, including Teams, OneCRM and student-facing web content.
• Contribute to service improvement initiatives, supporting digital uplifts, process redesigns, and reviews that enhance student experience.

You may be a great fit if you:

• Hold a tertiary qualification in a relevant discipline, or equivalent education and experience in student services.
• Demonstrate experience in university student services or lending environments, working with financial hardship and wellbeing contexts.
• Manage time-critical workloads and competing demands with strong organisational skills and attention to detail.
• Operate confidently within protocols, policies and compliance requirements, applying privacy and confidentiality in record-keeping.
• Use CRM systems such as Salesforce, plus Microsoft Teams, Word, Excel and Outlook in daily work.
• Contribute proactively to a small, collaborative team, adapting to service redesign and continuous improvement activities.

For further information please refer to the attached PD.

What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
• Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
• Health and well-being services including a leading Employee Assistance Program

For more information check out our benefits page!

Your new team – Student and Scholarly Services
Student and Scholarly Services sits within Chancellery and provides end-to-end administration, wellbeing and scholarly support.

Within this area, the Financial Aid team supports students through loans, hardship grants and coordinated arrival services.

You will join a lean, positive team that values collaboration, flexibility, innovation and enhancing the student experience.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.
  
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [email protected].

Application essentials:

• Visit "apply with us" to learn more about the process, including tips and FAQs.
• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.

Want to know more?

• For questions related to our recruitment process email Alex Spezza at [email protected]
• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at [email protected] (subject: 'Recruitment Adjustments').

Apply today, and join a community that’s shaping the future.

Applications close: Sunday the 18th of October 2026 at 11:55 PM; AEDT.

Position Description:
JR-018524 - Financial Aid Advisor - PD.pdf
JR-018524 - Financial Aid Advisor - PD.docx