Role #1 Finance Operations Excellence Manager

The Opportunity 

Are you an experienced finance transformation and continuous improvement professional who enjoys solving complex operational problems and delivering measurable results?

Agoda’s Finance Operations Excellence team is looking for a Manager to lead finance and accounting process-improvement initiatives across our global operations. The role will focus on analyzing existing processes, identifying root causes, redesigning workflows, strengthening controls, and implementing sustainable improvements across areas such as Accounts Payable (PTP), Accounts Receivable (OTC), General Ledger (RTR), payments, reconciliations, and financial close.

You will own improvement initiatives from problem definition through implementation and stabilization. The ideal candidate combines strong finance-process knowledge with advanced Lean Six Sigma skills, structured problem-solving, data analysis, project ownership, and the ability to communicate recommendations clearly to finance and non-finance stakeholders.

Key Responsibilities 

• Finance and Accounting Process Improvement
• Lead end-to-end improvement initiatives across AP, AR, GL, payments, reconciliations, and financial close.
• Conduct process mapping, value-stream mapping, Kaizens, and future-state design using Lean Six Sigma methodologies.
• Identify waste, bottlenecks, rework, process variation, and control gaps, and implement measurable improvements.
• Data Analysis and Reporting
• Analyze finance and operational data to identify trends, exceptions, root causes, and improvement opportunities.
• Develop KPIs, dashboards, and reports to monitor process performance, quality, cycle times, and control effectiveness.
• Translate findings into clear recommendations and prioritized action plans.
• Project Ownership and Implementation
• Own projects from problem definition and analysis through implementation, stabilization, and benefits tracking.
• Lead cross-functional teams across Finance, Technology, Operations, and business functions.
• Manage project plans, risks, dependencies, stakeholder alignment, testing, training, and rollout.
• Documentation and Knowledge Transfer
• Create and maintain process maps, SOPs, work instructions, and control documentation.
• Use BPMN standards where relevant and support training and knowledge transfer to operational teams.
• Ensure improvements are embedded into standard processes and governance routines.

• Quality & Controls: 
  • Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed 

• Bachelor’s or Master’s degree in Finance, Accounting, Business, Engineering, Operations, or a related field.
• At least 6 years of relevant experience in finance transformation, finance operations excellence, continuous improvement, or finance and accounting process improvement.
• Solid understanding of finance operations processes, including Order-to-Cash (OTC), Procure-to-Pay (PTP), and Record-to-Report (RTR).
• Lean Six Sigma Green Belt certification or higher.
• Strong practical experience applying Lean Six Sigma methodologies, including:
  • DMAIC
  • Process mapping
  • Value-stream mapping
  • Kaizen
  • Process reengineering
  • Structured root-cause analysis, including Fishbone and 5 Whys

• Excellent communication, articulation, interpersonal, and stakeholder-management skills.
• Strong ownership and ability to manage multiple priorities in a fast-paced environment.
• Adaptability and resilience, with the ability to work effectively in ambiguous and changing environments.
• High attention to detail, particularly regarding accounting accuracy, controls, documentation, and quality.

It’s good if you have

• Familiarity with finance systems such as SAP, Oracle, or similar platforms.
• Experience with automation tools such as Macros, RPA, Alteryx, UiPath, or similar technologies.
• Experience with automation tools such as Macros, RPA, Alteryx, UiPath, or similar technologies.
• Professional accounting qualifications such as CPA, ACCA, CA, CMA, or equivalent.

What you’ll get

• A relocation package including visa-sponsorship to help you and your family get here comfortably.   

• Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit   

• Employee resource groups for every culture and background 

• Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.   

• Professional growth and learning budget, including several in-person development programs for each stage of your career. 

• The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  

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