At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for providing onsite product support to specific customer accounts typically by contract. Product support consists of logistics, deployments, on-site troubleshooting of product, preventive maintenance (PM) and software upgrades.
 

Territory: Michigan and Indiana. (MUST reside in territory)

Essential Functions

• Product support on-site and via telephone.

• Assist customer with application of equipment.

• Escalates customer related issues to CQA Regional Management

• Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity.

• Performs on-site PMs for service agreement devices/accounts.

• Potential for deployments or PM's to other customers in region at the direction of the Manager.

• Able to maintain customer specific information related to service activity.

• Monthly reporting of customer status

• Provide software upgrades as requested.

• Secure and maintain test equipment, and comply with calibration and rotation schedule

• Special Projects as assigned.

• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans.

• Annual ZOLL product training requirement of 40 hours to maintain proficiency

Required/Preferred Education and Experience

• Technical Degree (2 year minimum) or equivalent work experience. required

• Prior work experience interfacing with external customers, preferred and

• Valid driver’s license required and

• Credit card in good standing for expenses related to travel required

Knowledge, Skills and Abilities

• Excellent verbal & written communication skills.

• Ability to meet defined objectives

• Ability to work independently and as part of a team

• Organizational skills.

• Experience with computers and Microsoft Office.

Travel Requirements

• Up to 90% travel required depending

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Constantly

• Walking - Constantly

• Sitting - Occasionally

• Lifting - Constantly

• Carrying - Constantly

• Pushing - Constantly

• Pulling - Constantly

• Talking - Occasionally

• Hearing - Frequently

• Repetitive Motions - Constantly

• Eye/Hand/Foot Coordination - Constantly

Working Conditions

• Extreme cold - Occasionally

• Extreme heat - Occasionally

• Humidity - Occasionally

• Wet - Occasionally

• Noise - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.